Information Technology Support Specialist
Healthchem Group (Pty) Ltd
- Johannesburg, Gauteng
- Permanent
- Full-time
- Matric qualification is essential
- Ideally tertiary qualification in i.e., Computer Science and/or Information Technology
- A+ (ideally)
- N+ (ideally)
- Must have at least 5 years proven work experience as a Technical Support Engineer, Desktop Support Engineer and/or similar role
- Good understanding of computer systems, mobile devices, and other technical products
- In-depth knowledge of hardware and networking systems
- Must be able to articulate technical issues clearly over the phone and in writing
- A culture of service excellence and problem ownership
- Effective problem resolution and troubleshooting/root cause analyses skills and experience
- Extremely strong organisational and time management skills
- Ability to establish and maintain effective working relationships with cross-functional teams
- Knowledge of VOIP protocols, SIP, RTP
- Desktop (Windows/OS X), Network (Windows/Linux and Office)
- Server 2016 (upwards) manage and administration (AD, DNS & DHCP)
- SQL database installation and migration (2012 & 2016) (ideal)
- Office365 SharePoint administration (entire suite in its entirety, Exchange, OneDrive, Teams, Security, Compliance, Azure Cloud (beneficial)
- Fortinet firewall configuration (ideal) and/or any firewall exposure
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