Account Manager

Cape Town, Western Cape
R22,000-25,000 per month
Permanent
Full-time

1 month ago

Job SummaryAn established IT company is seeking a highly driven and experienced Account Manager to join their team in Cape Town, Western Cape . This dynamic role focuses on expanding and managing relationships with both public and private sector clients. The successful candidate will promote a full range of services including Data Protection (Backup), Servers, Storage, HCI, Cloud, and Microsoft Services.This role is ideal for a candidate who thrives in both hunting for new business and farming existing accounts, and who is passionate about delivering strategic IT solutions tailored to client needs.Responsibilities:

Serve as the main point of contact for client queries and escalations
Build and maintain strong, long-term client relationships
Conduct regular client meetings to assess needs and offer tailored solutions
Identify, pursue, and close new business opportunities
Promote Diopoint's full suite of services across sectors
Collaborate with technical teams to deliver customised proposals
Identify upselling and cross-selling opportunities
Conduct client reviews to track satisfaction and future needs
Ensure excellent customer service to foster long-term partnerships
Understand government procurement and private sector trends
Align strategies with sector-specific needs and requirements
Maintain CRM records and provide regular reporting on account performance
Share insights and pipeline status with management
Partner with technical and operational teams for seamless service delivery
Support marketing initiatives and attend cross-functional meetings

Requirements:

Bachelor's degree in Business, Marketing, IT or a related field
Certifications in sales/account management are an advantage
8-10 years of IT Technical Sales experience
6-8 years of Account Management experience, particularly in the Public Sector
Strong knowledge of ICT Client Services, including End-User Devices and Boardroom Equipment
Proven track record in both private and government sector account management
Strong understanding of Data Protection, Servers, Storage, HCI, Cloud, and Microsoft Solutions
Excellent relationship-building, communication, and negotiation skills
Solid understanding of government tender and procurement processes
CRM proficiency and analytical mindset
Ability to work independently and collaboratively
Business acumen and compliance awareness

How To Apply:

Contact Hire Resolve today for your next career-changing move
Our client is offering a highly competitive salary for this role based on experience.
Send your CV to:

or connect with Mischa Bornman via LinkedIn. * Alternatively, you can also contact me directly at Hire Resolve mischa.bornman@hireresolve.us

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Hire ResolveIT/ComputerRecruiterAboutSpecialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.

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