Payment Chaser (Debt Industry)

• Reach out to clients to follow up on any outstanding payments or fees.
• Negotiate arrear repayment terms.
• Adjust payment plans according to agreed arrangements.
• Gain a thorough understanding of the company's products and services to effectively convey their advantages to clients.
• Record all client details and keep precise records of interactions and progress in a customer relationship management (CRM) system.
• Achieve or surpass daily, weekly, and monthly targets.
• Deliver exceptional customer service by addressing client issues with a positive approach.
• Collaborate with team members to exchange knowledge and enhance performance in meeting individual and team objectives.
• Manage mandates by attaching, amending, and uploading clients' bank details.
• Resolve ticket queries within the specified time frame.

• Show initiative in problem-solving.
• Maintain good timekeeping and attendance.
• Pay attention to details.
• Possess good listening skills
• Handle Email & Telephonic queries
• Activate clients terminated by Hyphen
• Promote Debi Check

• Grade 12
• Proficient in using computers
• Bilingual in Afrikaans and English

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