Operations Manager
- Germiston, Gauteng
- Permanent
- Full-time
- 8 years' or more experience in the construction and mining industry servicing multiple customers and managing an operational function with technical service support.
- 3 years operational management experience.
- Management of technical staff, business experience in customer liaison management, service level/contractual agreements, decision making and problem resolution in mining and construction industry (essential), financial management with regard to profitability and cost control, inventory management and reporting.
- ISO 9001/14001,
- OSHAS 18001,
- Occupational Health and Safety Act,
- Fundamentals of Labour Relations act,
- MS Word (High proficiency), MS Excel (High proficiency), MS Project & Outlook (High proficiency) MS PowerPoint (High proficiency),
- Valid Driver's License (essential)
- Horizon Planning, Human Capital Management, Financial Management, Contracts/Supplier Management, Corporate Governance, Liaison- and Change Management, Continuous Leadership Development
- Networks, builds and maintains sound business relationships with customers
- Participates in the unit sales process in support of the Product Sales Representative and in conjunction with head office functions (Marketing & Sales, Pricing, Product Support, Mining department, etc.)
- Monitors market trends and analysis business opportunities with a view to maximising parts and equipment sales potential
- Monitors and approves steps in the unit sales process and monitors quality of service
- Reports on sales vs budget, problems, issues and continuous improvement issues
- Participates in and approves maintenance planning activities
- Manages the overall servicing process
- Manages and assumes accountability for correct job costing information
- Authorises credit notes and re-work
- Reports on service, costs and warranties
- Manages the parts sales process and authorises the parts obsolescence (scrapping) process
- Checks compliance to stock count policy & procedure and reviews stock reports
- Checks the safeguarding of assets
- Monitors issues with emergency- and back orders and resolves bottlenecks and delays
- Reviews Parts Variance Reports, Credit Note Reports, Parts Obsolescence Reports & makes decisions
- Collates and reports on parts data - metrics, budget vs actual, problems and issues & availability
- Plans work and resource allocation in physical warehouse
- Manages the warehouse function for the branch
- Assumes accountability for the correctness of data entry with regard to inbound-, outbound- and stock storage and counting activities
- Manages the Product Support function for the branch
- Provides feedback to centralised product support on machine trends, data and or other issues which may impact improvements/customer satisfaction.
- Manages and controls expenditure
- Monitors the quality of supplier services and providing feedback if unsatisfactory
- Liaises/negotiates with suppliers
- Reporting to management on branch profitability, plan vs actual and explanations for variances or outstanding issues
- Maintains and enables a physical environment conducive to productivity and a positive image
- Manages branch offices and branch assets
- Monitors the safe usage of company vehicles & assets
- Conducts regular inspections on offices, buildings, parking areas, warehouses and yards and arranges for maintenance, fixes as required
- Recommends and obtains approval for upgrades and maintenance
- Monitors, controls and reports fixed costs vs budget