Project Manager - Advisory - Operations
- South Africa
- Permanent
- Full-time
- Ensure project systems are built and released in accordance with client expectations inclusive of leading the project system change control process.
- Support the implementation of complex, multi product projects as needed.
- Manage projects in accordance with established timelines, budget, quality standards, and/or contractual requirements.
- Review, approve and maintain project and corporate systems and documentation.
- Handle client escalations independently and work with internal and client teams to resolve. Escalate as appropriate in a timely manner.
- Responsible for quality of communication with client - cadence, content and audience. Serves as the primary contact for customers on assigned projects.
- Accountable for financial health of the assigned projects. This can include vendor services, licensing, payments, invoicing, devices, resource assignments and vendor management activities.
- Collaborate with other functional areas for project delivery to ensure timelines and client expectations are met within budget.
- Responsible for identification and documentation of Incident Reports with Quality Management group. (Inclusive of Client Notification and Closure)
- Responsible for reporting of project status updates.
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- Responsible for compliance with Company Procedures in support of client deliverables.
- Recognize, exemplify and adherence to the company values which center around our commitment to People, Clients, and performance.
- Capable of weighing risks and making decisions that align with Signant values and strategy.
- Manage customer escalations effectively, with follow up and closure.
- Understanding of the software development life cycle and the specification and configuration of software products
- Able to multi-task and work with multiple team members
- Must have excellent time management, communication (oral and written), and organizational skills
- Must be detail, and first-time quality delivery, orientated
- Must have solid MS Office Suite experience – Word, Excel, MS Project, PowerPoint
- Ability and experience of direct project activities and ensuring customer satisfaction while understanding and adhering to the study budget
- Must be comfortable speaking in front of diversified and/or large audiences
- Must be able to communicate and engage effectively with all levels of the organization and have excellent written and spoken English skills
- Must have experience in a Project Management role OR equivalent
- Must show initiative and be able to work independently as needed
- Experience of clinical trials/pharmaceutical industry/life sciences
- Ability to travel for business trips (overnight business trips could be expected quarterly)
- Experience/understanding of the clinical research environment and GCP principles is preferred
- PMP or equivalent certificate.