Car Rental Agents
Ellahi Consulting
- Western Cape
- Permanent
- Full-time
- Airport: 06h00 - 23h00 - Until the last flight clears (9 hour shifts)
- Other sites (off Airport Location): 06h30 - 18h30 (9 hour shifts)
- Same hours 7days a week and public holidays, there is a shift roster that is followed
- Matric (matric certificate to be produced)
- Non expired Code 8 driver's license (must be able to produce a copy)
- SA ID (must be able to produce a copy)
- 2 years working experience in a customer facing role
- Must be sales / target driven
- Computer literacy
- Able to get to work with your own transport or reliable transport in order to be punctual with your shifts
- Able to work shifts, weekends and public holidays (rotational shifts)
- Must wear the uniforms provided (the company pays 50% and 50% to be paid by the employee over three months
Customer Service: Assist customers in renting vehicles by providing information on available options, rates, and waivers. Ensure excellent customer service throughout the rental process.Reservation Management: Handle customer reservations, including booking vehicles, confirming details, and coordinating pick-up and drop-off schedules.Vehicle Inspection: Conduct thorough vehicle inspections before and after rentals to document any damages or issues, ensuring accurate records and timely maintenance.Rental Agreement: Prepare rental agreements, explain terms and conditions, and obtain necessary documentation such as driver's licenses and payment information.Problem Resolution:Address customer inquiries, concerns, and complaints professionally and efficiently, finding appropriate solutions and escalating issues if necessary.Qualifications: Customer Service Skills: Strong interpersonal and communication skills to provide exceptional customer service and handle customer interactions effectively.Experienced in the industry: A good understanding of rental procedures, vehicle types, and reservation systems.Attention to Detail: Ability to conduct thorough vehicle inspections, accurately complete paperwork, and ensure precise billing and record-keeping.Computer Proficiency: Familiarity with computer systems, process payments, and generate reports.Brand Ambassador: Well-presented and well-groomed at all times with good verbal and written communication skills, a highly professional demeanorAdaptability: Capacity to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities and customer needs.Valid Driver's License: A valid driver's license is required for this position.