Technical Administrator
EC Security
- Roodepoort, Johannesburg
- Permanent
- Full-time
- Engage with both existing and prospective clients through professional and effective telephonic and email communication, providing them with necessary assistance and information.
- Accurately capture all relevant information on the technician's job card and efficiently schedule technicians for assignments within the company's Technical Department.
- Ensure that all required stock and materials are appropriately arranged and available before scheduling technicians for technical tasks, facilitating smooth and uninterrupted workflow.
- Conduct timely follow-ups with clients after installations have been completed by technicians, ensuring their satisfaction, and addressing any concerns or additional requirements they may have.
- Generate quotes in a precise and professional manner, reflecting accurate pricing and relevant details in accordance with client specifications.
- Following up on quotes provided to clients and addressing any questions that may arise.
- Address ad-hoc technical queries from clients promptly, providing them with appropriate guidance and support to resolve their concerns.
- Matric / Grade 12 / National Senior Certificate.
- Approximately 3 years in a similar role.
- Relevant course and / or diploma will be an advantage.
- Fully computer literate with high competence in the MS Office Suite.
- Exceptional verbal and written communication abilities.
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