Global Concierge - Luxury Travel Company - Cape TownFull job descriptionUpholding the caring core values of our clientCalm and professional communication skills to service travel partners, direct and indirect guestsConsistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners, and colleagues where requiredProactive selling of our client's Africa products and services, ensuring the best suitable safariMeeting people and responding to a variety of situations with poise, patience, and discretionMust have patience, tact, a cheerful disposition, and enthusiasm, as well as a willingness to serveStrong knowledge of our client and the regions and territories it operatesAn independent, curious, and "can-do-it" natureADDITIONAL DUTIES:Attend and participate in continuing educational programs and training webinarsSupport and assist other departments and offices during leave cyclesQUALIFICATION REQUIRED:High School Qualification, 3-year University/College Qualification advantageous4 years Tour Operator Experience as a Travel Consultant with a preference for individuals who have worked in a bed management environment or a concierge serviceKNOWLEDGE REQUIRED:In-depth knowledge of Operating Systems Advantageous (Tourplan, Maximizer, WETU, our client’s Guest Information System - training provided)Good destination knowledge of South Africa, Southern and East Africa preferableWillingness and aptitude to learnSKILLS REQUIRED:Experience with multi-currency with an understanding of the principles of foreign currencyWorking in an orderly mannerMust possess multitasking skills with constant interruptionsMust readily resolve challenges to the satisfaction of guests and travel partners. If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistanceCustomer Service and Relationship focusedWorking under pressurePERSONAL ATTRIBUTES:Understanding of the constantly changing working environmentDiligent self-starter, with a high level of attention to detailResults-focused, but willing to work with diverse personalities in a challenging environmentGenerate and maintain a positive momentum and high levels of productivityMaintain social, ethical, organizational, and professional normsKeen willingness for ongoing personal developmentExcellent communicatorTeam player who works productively with a wide range of people, including operating from a remote locationTo apply, please send your resume, a smiling profile photo and a cover letter outlining your relevant experience.Please note only shortlisted candidates will be contacted for an interview. We thank everybody for their interest in this position.Good luck!!Between 1 - 3 Years
