WORK FROM HOME REMOTE VIRTUAL TEAM LEADER

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 22 days ago
An exciting opportunity is available for a Virtual Team Leader to join our World Class Contact Centre. The purpose of this role is to maximise the productivity and performance of the assigned Virtual Sales and Support team, ensuring the efficient running of the team and delivery of world class customer service. The Virtual Team Leader reports directly to the Contact Centre Supervisor.This position is responsible for supervising the day to day functioning of the Virtual Sales and Support team. The Virtual Sales and Support Consultants report to this position, supporting the staff with escalated customer complaints and queries. The successful candidate will monitor staff performance, conduct weekly staff information sessions, and coach staff when required.Internal Liaison takes place with the Contact Centre Teams, Digital Support Team, Payment Relations and VAS Teams. External liaison takes place with all external clients contacting the Contact Centre.Key Requirements:
  • Grade 12 or equivalent
  • Degree/Diploma (Desirable)
  • Excellent English communication skills (Essential)
  • 2 – 4 years’ experience in Team Leader, Supervisory role (Essential)
  • 1-2 years’ Contact Centre experience (Essential)
  • Experience in working and managing people remotely (Desirable)
  • Must have stable fibre internet connection with 10Mbps minimum speed
  • Suitable home office environment with the flexibility to be in office environment as may be needed and as per operational requirements
Additional Skills:
  • Multitasking skills
  • Computer skills
  • Typing skills
  • Telephone skills
  • Communication skills
  • People Management skills
  • Time management skills
  • Organisational & administrative skills
  • Conflict management skills
  • Attention to detail
  • Interpersonal skills
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