Senior Operations Manager - Call Centre
Labour Employment Equity - Cape Town, Western Cape
Our client, a leading BPO is seeking a competent Operations Manager for their Contact Centre. The purpose of this role is to manage the call centre to ensure maximum profitability and to achieve the contractual levels with the client. Duties: People Management: • Managing and tak...
Labour Employment Equity - Cape Town, Western Cape
The purpose of this position is to take overall responsibility for the performance and ongoing development of the Call Centre functions, ensuring delivery of contractual obligations. Duties: People Management Leadership • Ensures the department is fully equipped to handle the wor...
Labour Employment Equity - Cape Town, Western Cape
Our client, a dynamic organisation, who takes staff retention seriously, is seeking a competent Trainer for their Contact Centre. The purpose of this role is to deliver, evaluate and report on all Business Unit specific training within the operation Duties: Training · Delivers sk...
Labour Employment Equity - Cape Town, Western Cape
The purpose of this role is to take full accountability for one or more client accounts, maintaining and managing the long-term strategic relationships. Duties: Client Relationship Management • Builds, maintains and takes ownership of a professional working relationship with the ...
Labour Employment Equity - Cape Town, Western Cape
Our client, a leading BPO is seeking a competent, experienced Real Time Administrator for their Contact Centre. The purpose of this position is to monitor schedule adherence, identify schedule inefficiencies and flag operational service level risks. Key responsibilities: Adherenc...
Team Leader - Customer Service
Labour Employment Equity - Cape Town, Western Cape
The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Responsibilities People Management · Coaches the team in order to ensure quality of delivery meets the appropriate standard · Measures...
Labour Employment Equity - Cape Town, Western Cape
Our client, a leading BPO is seeking a competent Training Manager for their Contact Centre. The purpose of this position is to manage and deliver training to ensure the preparedness of the business unit to deliver against contractual obligations, improve the efficiency and effect...