Support Specialist
NMI
- Cape Town, Western Cape
- R280,000-315,000 per year
- Permanent
- Full-time
- Onboarding new and existing customer accounts
- Training customers on our onboarding & reporting tools
- Supporting internal colleagues with general queries relating to our products
- Updating/creating knowledge garden content (our external help desk portal with information for customers)
- Updating/creating internal documentation
- Working with acquirers/other teams to ensure customer solutions are compliant
- Providing general support for customers using our products/services
- Internal projects to help improve the customer experience
- Building out internal training programs
- Excellent customer service skills
- Excellent all round IT knowledge
- Excellent attention to detail
- Proven problem solving ability
- Proactive, shows initiative and creativity in solving issues
- Ability to handle complex data sets
- Ability to prioritize tickets and workload
- Excellent written & verbal communication skills
- Positive, 'can do' attitude
- Organized and able to work without close supervision
- Show curiosity
- Experience of using a customer ticketing system
- Experience in an IT Helpdesk or Support role
- Experience of the payments industry is a great plus but not required
- Annual salary of R280,000 - R315,000, dependent on experience.
- 40 hour work week
- Standard South African Leave policy.
- South African Public Holiday Schedule Observed.