Junior Roaming Network Engineer (Gauteng)

Altron

Woodmead, Johannesburg
Permanent
Full-time

12 days ago

Title Junior Roaming Network Engineer (Gauteng)Job DescriptionThis is an exciting opportunity to join Altron Digital Business as a Junior Roaming Network Engineer, to perform activities required to support, networking solutions in an infield technical environment. Ensuring up-time and availability by providing a professional service at all times to the Customer within SLA.Main Responsibilities / TasksTo provide infield support on networking solutions, and the associated services.Ensure all calls are carried out timeously and effectively and to the satisfaction of the customer.Ensure that requests for assistance received via the Service Desk are attended to accurately and efficiently.Where required, to provide customers with updates or feedback on calls that is logged on the call logging system.Assist the network team to meet identified SLA’s.Actively support team on common goals, and participate in high team performance.
Provide 24x7 technology platform and customer support on a rotating basis.Continuous broadening of own technical skills and problem solvingEngaging in formal and informal knowledge transferTime management in accordance with Customer service requests and SLAEnsure that Alcatel Solutions are monitored and proactively managed to required service levels and administered for the customer.To perform junior level support for day to day operationsBe able to diagnose hardware and software related issues on network equipmentKey Functions and Responsibilities:Human Capital:To successfully complete all training and to maintain certification requirements to fulfil job specificationsCustomer:Standard Operating Requirements (To Be Available As Per The Shift Required)Complete all Incidents within SLA requirementsCoordinate service request resolutionQuality & Process:Closed calls (Incidents) within specified priority times (SLA) by the team – targetAll requests and Projects completed on time by the team - Due DateMake sure that all calls are updated timeously and with full accurate detailsQualifications Required:MatricCisco CCNAA+,N+ certificationJob Related Experience RequiredData Networking experience would be highly beneficial2 Years - EssentialOther requirements:Must own a reliable motor vehicle and a valid driver's license - EssentialEducation National Certificate Level 4 (N4) / Grade 12 (Required)Languages English

Altron

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