Technical Operations Manager
NTT Corporation
- Port Elizabeth, Eastern Cape
- Permanent
- Full-time
- Oversees engineering and operations of infrastructure service platforms
- Collaborates closely with development, partners and vendors on design, reliability, and maintenance issues
- Identifies new technology solutions and works closely with business owners to forecast future needs
- Manages the operational cost and staff resources to ensure the efficient operation of the function
- Oversees the testing and analysis of all components of the infrastructure service platforms
- Ensures that infrastructure service platforms and/or software are efficiently utilised, the cost to operate and support the platforms aligns with business expectations and that all regulatory and compliance requirements for all platforms
- Manages activities related to keeping the infrastructure performing optimally including installing systems upgrades and patches, implementing security, monitoring and support
- Manages the day-to-day operations of the team in ensuring requests are resolved within service level agreement requirements
- Manages staffing processes including recruitment, supervision, development, evaluation, and discipline
- Ongoing coaching and development of the team
- Reports on overall performance against agreed targets
- Provides input into decisions related to the services operations management
- Works on issues requiring the analysis of data and application of sophisticated problem-solving techniques
- Exercises judgment and interpretation to help define procedures and policies to determine appropriate action
- Knowledge in Microsoft Solutions, i.e. design and implementation of Windows Server platforms, Office 365 migrations, Active Directory, Group Policy, System Centre Configuration
- Deep understanding of network switches, network routing, MPLS, network administration, network integration, network security and network advancement
- Knowledge in architecture, design, configuration, and deployment within the Microsoft Azure platform
- Understanding of server and desktop hardware/operating systems, networks, firewalls, etc
- Strong interpersonal skills
- Ability to communicate across a broad spectrum of users
- Excellent oral, written and presentation communication skills
- Ability to manage organisational change
- Knowledge of IT infrastructure management processes, techniques, risks and best practices
- Knowledge of infrastructure technologies such as system management, system/network administration and development
- Knowledge of server administration, data centre operations, project and change management principles and practices
- Ability to facilitate creative and strategic discussions in order to address emerging problems and opportunities
- Ability to provide leadership and management of technical personnel, delegating work assignments, matching responsibility to the person and giving authority to work independently
- Ability to facilitate presentation of technical and complex matters to a diverse audience
- Ability to translate business needs into information technology solutions and provide detail-orientated project management leadership
- Ability to develop divisional goals and objectives and perform planning and budgeting functions
- Able to effectively interact with technical and non-technical people
- Ability to evaluate risks, priorities and business benefits, leveraging strong business knowledge
- Ability to coordinate team activities and operationally plan and manage deliverables
- Solid attention to detail
- Ability to work independently and operationally manage a team of direct reports
- Ability to handle multi-task, set priorities and meet deadlines
- Excellent knowledge and understanding of information systems technology areas
- Ability to lead and manage a group of people and guide operational activities of assigned team
- Bachelor’s degree or equivalent in a relevant field of study
- Relevant certifications such as CCIE/CCNP/ITIL/COBIT/PMP/CISA/CISM etc.
- Solid experience in similar IT roles, with a focus on IT infrastructure engineering and operations
- Solid experience in coaching and training facilitation
- Proven working experience in a large-scale organisation
- Solid experience with IT frameworks: ITIL, MoF, CoBIT, Run SAP
- Solid experience supporting IT infrastructure and service delivery
- Solid experience working with vendors and/or service providers
- Solid experience, judgment and drive to plan, make decisions and accomplish individual and team goals
- Solid experience working in a team-oriented, collaborative environment