Head of Personal Shopper Program
Takealot
- Cape Town, Western Cape
- Permanent
- Full-time
- Own the evolution of the Personal Shopper Program; including the proposition to Personal Shoppers and supporting technology.
- Develop and implement strategies to drive recruitment and retention of Personal Shoppers.
- Establish scalable processes and oversee operational improvements to meet business objectives and scale the Personal Shopper business and operations from pilot to nationwide programme.
- Own and manage the P&L of the vertical to drive Personal Shopper and customer satisfaction; frequency and manage unit economics.
- Lead development of technology and tools to support Personal Shoppers; sales and operations.
- Collaborate cross-functionally with other teams including Marketing, Operations, Customer Service, Retail, Marketplace, Finance, Product and Engineering.
- Stay up-to-date with industry best practices in e-Commerce and direct sales to ensure strategy remains cutting-edge.
- Evaluate, launch and manage partnerships as needed, including with suppliers and funders.
- Lead a team to drive performance.
- Passionate about takealot.com; the brand and improving people's lives in lower income communities
- Strong commercial acumen
- Strategic thinker; able to build a vision for the vertical and translate this vision into a roadmap and operational plans
- Deep understanding of township markets in South Africa
- Solutions-oriented executer; can-do attitude; self-motivated
- Strong data analysis, manipulation and reporting skills
- Strong problem solving skills and solutions orientated
- Analytical; uses data to inform decisions
- Comfortable with change and excellent team player
- Bachelor's degree in Business, Marketing, or a related field. An MBA or related advanced degree is advantageous.
- 7 years commercial experience.
- 3 years leading a team.
- Experience in townships, rural areas and informal markets.
- Experience in direct sales advantageous.
- Experience presenting to senior managers and the C-suite.
- Experience in the tech sector / building a product from the ground up advantageous.
- takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com.
- thinks like an owner of the business.
- is SMART, has INTEGRITY and is HARDWORKING
- Required