Junior Technical Writer

Electrum Payments

Cape Town, Western Cape
Permanent
Full-time

13 days ago
Apply easily

About ElectrumElectrum is a leading enterprise payments technology company. We partner with some of South Africa’s largest corporations, enabling them to open up their customers’ access to payments. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.We hire the best of the best and we offer great opportunities for both personal growth and career progression.The OpportunityAs a Junior Technical Writer, you will enjoy writing, editing, and updating content. Your responsibilities will include gathering information and producing a variety of documentation to help our clients understand our products and help developers to implement and support them. You will work in the Knowledge and Learning team, and you will regularly collaborate with engineers, business analysts, subject matter experts, and others.Your work will be instrumental in fostering strong and positive relationships with clients, and will have a significant impact on overall client satisfaction.RequirementsYour ResponsibilitiesAs Junior Technical Writer, you will be responsible for the following:

Independently gather information from subject matter experts to develop, organise, and write document sets.
Analyse and filter data to ensure accuracy and completeness of content created or reviewed.
Effectively utilise content management platforms to create and/or maintain content including:

Online editing and publishing platforms
Docs-like-code tools and workflows, e.g., Git/Github and Redocly
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
Produce user documentation including:

Overview/feature guides
Design guides
Implementation guides
Support guides
Ensure all documents conform to style guidelines and are internally consistent.
Maintain existing content and reference material through:

Regular updates resulting from stakeholder engagement / feedback.
Routine reviews of existing product document sets.
Maintain good working relationships with all key stakeholders, e.g., Business Analysts, Engineering, Product, SMEs, Sales.
Assist with document reviews as requested by stakeholders.

What you’ll need

Tertiary qualification in a technical field (science, engineering), or demonstrated experience producing written technical content.
Minimum of 1-2 years of experience in a similar or related role.
Experience using Google Docs and Word
Experience with developer tools and platforms such as Github and Redocly

Increase your odds by having

Strong attention to detail and being organised
Exceptional oral, written and interpersonal skills
Proficient project management skills
Critical thinking skills
Visual design skills
Strong problem-solving and analytical skills
The ability to work independently and collaboratively in a fast-paced environment
Good time management abilities

BenefitsBenefits and a bit about our cultureA good work-life balance is very important at Electrum. To help you manage your own time and energy, Electrum offers benefits such as:

Onsite gym and shower facilities
Daily cooked lunches and a stocked kitchen for the mid-day nibbles
Team socialising, hikes, getaways, and dinners

We have created a safe, transparent environment where we know mistakes happen, and that’s okay. We even have a 3-step approach to dealing with them: * Tell everyone about it.

Fix the mistake.
Tell everyone about it.

You are responsible for your actions – both the successes and the failures.

Electrum Payments