JOB PURPOSEInbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brandCustomer Relationships DevelopmentMake calls by telephone to allocated customers to develop new relationships or either as a first point of contact.Customer Needs ClarificationSet clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.Sell Customer PropositionsIdentify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.Operational ComplianceDevelop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standardsCustomer Relationship Management (CRM) DataSchedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activitiesPerformance ManagementPrioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.Personal Capability BuildingKeep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.Sales Opportunities CreationIdentify potential customers by obtaining information, referrals, and recommendations from existing customers.EDUCATIONGeneral EducationMatric / Grade 12 or SAQA Accredited Equivalent (essential)Regulatory Exam 5 (advantageous) and Fais CreditsEXPERIENCEGeneral Experience1 year telephonic sales experience (essential)ADDITIONAL INFORMATIONSAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the