Technical Administrator Team Lead
The Foschini Group
- Western Cape
- Permanent
- Full-time
- Managing Performance and achievement of team KPIs
- Monitor system health and performance, identifying and addressing potential issues
- Provides HR Systems Support for cross-functional teams, providing guidance and assistance in resolving technical challenges
- Identify and log System related changes in order to improve system performance based on input from key stakeholders
- Co-ordinate/Conduct User Acceptance testing on changes logged as well any system upgrades
- Effective management of escalated incidents and communication with related stakeholders, business and external vendors to resolve escalations
- Ensure reports are analysed and compiled accurately in order to provide feedback on individual & overall team performance as well as trends to the relevant stakeholders
- Continuously review areas of opportunity and trends and present suggested improvements to the HR Systems Team
- Master-Data Management in Core HR systems
- Diploma, Bachelor's degree or Postgraduate degree with Computer Science, Information Systems or National Diploma in Information Technology
- 3-5 years proven management experience in an IT Helpdesk / Shared Services environment
- At least 2 - 3 years functional experience required in a systems or HR support environment
- Good working HR Systems knowledge (e.g. Oracle HR, Dayforce (Ceridian), TMS, Recruitment Systems etc.)
- Knowledge of troubleshooting systems
- Customer service / user experience passion
- Understanding of the TFG business context
- A strong commitment towards professional service delivery & customer service
- An understanding of retail operational and systems environments
- ITIL knowledge or experience
- Database Administration
- Strong people management and interpersonal skills
- Review and Reporting
- Managing Change
- Business Case Contribution
- Business Process Modeling (BPM)
- Enterprise Readiness Assessment
- Perform Gap Analysis
- Human resources systems and tools
- Presentation Creation
- Spreadsheet Expertise
- Applies market and business insights in order to drive organisational objectives
- Effectively works with others to achieve shared goals
- Creates an environment that fosters and nurtures a culture of creativity which drives success
- Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
- Develops plans and prioritises initiatives that align to the organisational goals and objectives
- Understands and navigates dynamics created by processes, systems, and people
- Assesses and improves the efficiency, effectiveness, and quality of various work processes
- Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Takes accountability and ensures others are held to account on agreed upon performance targets
- Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results