Customer Service Agent - Online gaming/gambling
Profession Hub
- Johannesburg, Gauteng
- Permanent
- Full-time
The candidate should have a deep desire to help and forge strong relationships with our clients.
The ideal candidate will report directly to the Team Leader and Customer Service Manager.Key Duties and Responsibilities:
- Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
- Apply techniques to convert new registrations and then maintain client retention.
- Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
- Work day and night shifts (6am - 6pm & 6pm - 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.
- Communication with clients is via email, phone, and chat.
- Preferably a tertiary education.
- Minimum of 5 years within a call centre environment including night shifts.
- Knowledge of customer service principles and practices.
- Numeric, oral, and written language applications (30+ wpm).
- Excellent relationship building skills.
- Psychological analysis ability.
- Strong negotiation skills.
- Vibrant and Passionate.
- Proactive and self-motivated.
- Good team spirit.
- Adaptability.
- Attention to detail and accuracy.
- Ability to work well under pressure.
- Customer Service Agent
- Customer Service Principles
- Customer-oriented
- Promoting
- Outbound calls
- Client retention
- Customer relationships
- Negotiation skills
- Fluent in English
- Strong sales background
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