French Concierge Specialist
Rhino Africa
- Cape Town, Western Cape
- Permanent
- Full-time
- Supporting Sales consultants with all administrative duties
- Conclude on all aspects of the post confirmation of the booking
- Enquiry warming (to be handed over to Senior Consultant)
- Sales Quotes as first point of contact to support Senior Sales Consultant
- Book hotel/lodge and logistic reservations-based consultants requirements
- Responsible for travel request distribution to agents
- Ad hoc translations of Content for the French Market
- Work directly with the Concierge Manager to resolve client travel issues
- Customer service-related responsibilities from client and perform other office duties as assigned
- Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
- Work with our rates team to resolve rates-related tasks and communicate with consultants
- Log all required tickets relating to rates and product
- Timeous turnaround time (Sales Consultant request to be actioned within 24hrs)
- Ensure Concierge dashboard is updated and reporting done with the Concierge Manager
- A National Senior Certificate/Matric
- 2 years of experience in a Concierge or Sales Administrative Assistant role in a Tour Operator Environment
- Based in Cape Town
- Fluent in speaking and writing in the French language
- Attention to Detail
- Great communication skills
- Willingness and drive to learn
- Excellent problem-solving skills
- Ability to work in a fast-paced, deadline-driven environment
- Excellent interpersonal skills with the ability to build relationships
- Diploma/Degree in Tourism
- Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry;
- Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry;
- Earn an attractive remuneration package including a competitive base salary, 4% pension fund and 20 days of paid vacation per year;
- When on-site, carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city;
- Optional Health Insurance coverage with Essential Med;
- Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback;
- Collaborate with a diverse and talented high-performance team;
- Explore Africa - To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal. With the keys to the kingdom you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own Camissa House and Silvan Safari Lodge!