RESPONSIBILITIES:Improve customer service experience, create engaged customers and facilitate organic growth / Giving customer service to clients;Contact with Debt counsellors;Attend to all daily tasks;Meet or exceed set agreed targets;Resolve customer issues and retain customers on book;Take ownership of customers issues and follow problems through to resolution, including collection of documents;Keep accurate records and document customer service actions and discussions;Reporting to your Team Leader daily;Keep up to date with industry developments and apply best practices to areas of improvement;Maintain an orderly workflow according to priorities;Understanding of all Finwell systems and payment systems;Product house knowledge.REQUIREMENTS:Proven working experience (3-5 years) in a Debt Counselling/Debt Mediation environment;Experience in providing customer service support;Excellent knowledge of all Debt Mediation processes and procedures;Knowledge of NCR practice and procedures;Proficiency in all/some languages will be an advantage;Excellent administrative and communication skills;Ability to think strategically;Advanced troubleshooting and multi-tasking skills;Customer service / retentions orientation / Sales.