Group IT Manager - JhbFull job descriptionGroup IT ManagerThe Group IT Manager is responsible for the maintenance and support of all IT Systems and Security for holding companies.Requirements:MatricA+ / N+ – MS Certificate/EngineerMCITPNetwork Security +Diploma in IT Systems Administration (NQF level 4/5).10 years in IT Administration/Networks3 Years in IT ManagementAdvanced, up-to-date IT knowledge and digitisationServer and networks administration and maintenanceHardware and software solutions (incl. VOIP)Business continuity knowledge – security, back-ups, and recoveryProject managementMicrosoft 365 Suite (incl. Teams, One Drive, SharePoint, etc.)SAP and SQL/Databases (beneficial, not required)Typical Activities Include:User Desktop SupportManage/oversee user helpdesk and single ticketing system.Attend to more complex/most important tickets.Develop strategies to reduce the number of queries/tickets and improve user satisfaction.Report on helpdesk and single ticketing system activity and efficiency/ effectiveness improvement.Oversee and support user training programmes.System & Cyber SecurityIdentify IT security risks/threats and develop/implement solutions to manage these risks/threats.Prepare, roll out and monitor IT security policies/protocols – ensure that these meet current IT industry standards and are kept up-to-date and adhered toEnsure that all IT systems, servers, and devices (PCs, laptops, tablets, etc.) have appropriate security (firewalls, antivirus, malware, effective passwords, etc.)Regularly test, document and report on the effectiveness of all key security measures to minimise penetration risk.Maintain and manage user profiles and passwords for all software and hardware – create and remove profiles and passwords for new and old users monthly.Implementation and adherence to the POPI Act – IT requirementsManaging security emergenciesServer Management & MaintenanceEnsure that relevant software/firmware updates are done regularly and completely.Ensure that all backups are performed regularly, completely, and successfully – backups are thoroughly tested, and results of tests are documented and followed up on/rectified.Manage user accounts – regularly review and approve server user access levels.Monitor server-related problems/issues and ensure appropriate, complete and timely resolution by the service provider.Manage, maintain, and improve/optimise the VM environments.SQL Database Administration – Ensure optimal “health”, “speed of response”, security and integrity of the databasesMonitor and improve the server environment (efficiency/speed) - managing resources (RAM, CPU, HD) utilisation.Failover and Disaster Recovery planning, implementation, and testingManaging server emergenciesNetwork Management & MaintenanceManage local and public networks to ensure optimal/cost-efficient connectivity, “up-time” and speed.Manage and maintain network devices, cabling, and software.Design, maintenance and improvement of networks to meet and exceed current industry standards.Regular testing of failover systemsManaging network emergenciesHardware Management & MaintenanceMaintain accurate records of all IT infrastructure and hardware (IT assets register – agreed to accounting records)Monitor and report on the ongoing need for replacement and upgrading of IT infrastructure and hardware.Manage the ongoing maintenance and repair of IT infrastructure and hardware.Maintain and regularly review (for quality, price, and service) a list of approved IT infrastructure and hardware vendors.Support the OpCos in the purchase of IT infrastructure and hardware (liaise with OpCo finance/purchasing functions)IT hardware includes personal computers, laptops, UPS, cell phones, tablets, connectivity, telephones, CCTV cameras, etc.Software Management and MaintenanceMaintain accurate records of all IT software in use throughout the Group (IT assets register – agreed to accounting records)Ensure sufficient software licences are available to users and that these are up to date and used in terms of supplier agreements.Ensure the most appropriate/up-to-date version of the software is in use throughout the group.Ensure all relevant users are well versed in the software product and in optimising its use – coordinate appropriate training where required.Ensure that there are sufficient software “super-users” in-house to support normal users and limit the use of consultantsEnsure Websites are always maintained and available.IT Project ManagementLead/manage or coordinate IT projects.Research and find IT solutions to user problems.Determine user requirements.Propose/scope IT Projects/solutions to meet user requirements.Prioritise and plan IT projects.Implement/manage/monitor IT projects (as appropriate)Sign off projects (including benefits realisation)Determine IT requirements for operational projects – integrate into the Project Team and optimise the use of technology.IT Department Management & AdministrationPreparation and presentation of department reportsReporting to CIO/COO/CEO/GM on activities, projects, initiatives, and emergenciesOversee/support with the management of:IT service providers/suppliers and contracts (adherence to service level agreements)IT User training programmesIT team staff (including their performance management process)IT department systemsActively monitor and manage IT service providers/suppliers and contracts allocated to you.Business process automation and digitisation – For IT, DEMS and OpCos – including possible Intranet platform, Cloud/One Drive back-up, archiving processes, etc.Develop, implement, and maintain IT policies and SOPs for all key IT department processes.Maintain accurate timesheets for all IT staff and monitor/report on productivity.Group IT capacity/requirements monitoring, planning, and forecasting.Key Competencies:Process-Oriented: Self-disciplined and settles well into established systems and structures, focuses on the journey as well as the destination, and always complies with the rules. Adept at keeping things running smoothly.Interpersonal Skills: Able to influence the views and behaviour of others through persuasion and encouragement. Manages conflict or other sensitive issues tactfully and effectively. Able to adapt behaviour to a wide range of people.Communication: Able to communicate information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on the audience and the purpose of communication. Able to convey complex information clearly. Anticipates the information that others will need.Problem-Solving Skills: Ability to handle difficult or unexpected situations in the workplace as well as complex business challenges.Organisation and Time-Management Skills: Sees priorities, plans the efficient use of resources and monitors progress against objectives. Anticipates crucial stages in projects. Formulates alternative means of achieving objectives. Responds effectively to unforeseen events.Location: City Deep, Gauteng (on-site) – travel to different sites may be neededBenefits: Travel reimbursements for any out-of-ordinary trips; Compulsory Pension Fund Allocation; Optional Discovery Medical Aid Contribution for Main MemberWhat you can expect from the company: DE Management Services (Pty) Limited is the holding company of the DEMCO Group, coordinating group culture and strategies and providing shared services to the group of companies. DEMCO services a broad sector of industries in Sub-Saharan Africa, including Diesel-Electric and MACS Auto (Automotive), Ruwag and Kiloton (Tools), MACS Cool (Refrigeration) and Pack SA (Packaging), collectively employing more than 600 staff.
