Tourism Liaison Officer - Grootvadersbosch Nature Reserve (Level 5) - Heidelberg, WCFull job descriptionCapeNature seeks to employ a qualified, experienced, and motivated individual, an opportunity to co-ordinate our tourism offering at the World Heritage Site - Grootvadersbosch Nature Reserve, with its bouquet of wooden cabin cottages, glamping and camping sites, eco venues and various day activities.The successful individual will be based at Grootvadersbosch Nature Reserve, located near Heidelberg. On-site accommodation will be available on the reserve, at a subsidized rate.RESPONSIBILITIES:KPA 1 – Implementation of Tourism Operational SystemsWork with various teams to implement operational systems which drive a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience. KPA 2 – Coordination of key Tourism programsOn-the-Ground assistance to coordinate the deliverables of key improvement and repair projects, regular maintenance and drive the support required in Product Development, all of which is underpinned by elements of innovation and green technology solutions. KPA 3 – Internal & External stakeholder relationshipMaintain key relationships with internal and external stakeholders which contributes to the delivery of the overall strategic plans of the department, and to ensure that the reserves tourism product is top of mind. KPA 4 – Team motivationSupport, motivate and coordinate the services of a high performing internal team and contractors (where relevant) to deliver successfully on the strategic operational plans. KPA 5 – Service excellence standardsMaintain the relationship, contract and ensuring service excellence standards offered by concessionaire partnerships and external contractors. In addition, input into identifying and researching new opportunities to grow the experience offering and facilities at reserve level.REQUIREMENTS:A formal Tourism / Hospitality / Business related qualification with at least (3) three years’ appropriate tourism/hospitality industry experience.A valid Code B drivers’ license.Working knowledge of the Microsoft Office Packages.Excellent communication, project coordination, time & budget management, and customer relations skills.Language proficiency in two (2) of the three (3) official languages of the Western Cape.No Criminal recordRECOMMENDATIONS:Experience in an eco-tourism environment is advantageous;Demonstrate experience managing accommodation/eco-tourism facilities;Background knowledge of nature-based tourism and conservationWorking knowledge of the RoomSeeker reservations system will be an advantage, but not a key requirement.Apply online at https://capenature.simplify.hr/Closing Date: 17 April 2024
