VODACOM PREPAID : CONTACT CENTRE AGENTS
iSON Xperiences
- Randburg, Johannesburg
- Permanent
- Full-time
- Answering inbound calls timeously.
- Be professional and polite always.
- Listening attentively to customer queries.
- Responding to customer queries accurately.
- Ensure that quality standards are met.
- Be knowledgeable about relevant products and procedures.
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries.
- Escalating faults that cannot be concluded on first contact.
- Ensuring that customer details are captured accurately.
- Perform any ad hoc tasks as and when required.
- NQF level 4/Matric
- No criminal record
- Fluency in English and/or Zulu and Sotho
- Computer literate
- Customer service experience highly advantageous
- Excellent listening skills.
- Ability to work shifts (Shifted environment)
- Willingness to learn.
- Problem-solving skills.
- Attention to detail.
- Reliable and self-disciplined.
- Capacity to self-start and self-motivate
- Passionate about ensuring that the customer receives excellent service
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