National TEMS Controller Twizza
- Boksburg, Gauteng
- Permanent
- Full-time
- Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
- Customer account reconciliations
- Conducting Online Visits and Scheduled calls and providing feedback and corrective recommendations to the customer and Business Manager
- Identification and Investigation of credit equipment balances
- Analysis and resolution of suspended movements
- Investigate and resolve queries from the business & customers
- Follow up with customer and business to ensure the recommendations are adhered
- Accurate processing of client requests on Siebel
- Electronic System Support to local client base
- Manage the helpdesk function (if applicable)
- General office administration such as switchboard, filing and other duties
- Participate in Team Projects
- Serve as backup for TEMS and other staff within the team
- Assist in any other task as delegated by management.
- Matric & a Diploma Essential. Preferably studying towards a business related degree.
- Manual Drivers Licence
- 3-5 years Basic Accounts & Reconciliation, including general office duties
- 3 years Customer Service Experience
- Analytical Skills
- Excellent communication skills at all levels
- Knowledge of Siebel, Portfolio and EDI would be an advantage; proficiency in Word & Excel is preferable.
- Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.