Touring Consultant
Belmond
- Cape Town, Western Cape
- Permanent
- Full-time
- Quoting, managing and making tour operating bookings including flights, transfers, restaurant reservations, as well as accommodation bookings.
- Help clients and agents identify the ideal travel itinerary based on their plans and requirements.
- Regularly maintain a good relationship with our clients and agents.
- Provide all relevant and essential information to the clients regarding their travel.
- Sell the appropriate tour package to the right client.
- Negotiate any customisations or modifications requested and accommodate to the best level possible.
- Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
- Creating and managing all travel logistics and file handling, including financial aspects.
- Destination knowledge, including accommodation, transfers and flights.
- Strong verbal and written communication skills.
- Excellent customer service orientation.
- High level of computer literacy.
- The ability to work effectively in a pressurised environment.
- The ability to work well within a team environment and without supervision.
- Attention to detail and strong administrative skills.
- Exceptional telephone etiquette and mannerisms required.
- Competitive basic salary
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs