Operations Support (Cape Town x1, Johannesburg x1 and Sandton x1)
Tower Group
- Cape Town, Western Cape
- Permanent
- Full-time
- Grade 12 (Matric), Relevant Diploma or Degree in Property Studies
- A minimum of 1-3 years' Property experience.
- Experience on Excel will be advantageous.
- Strong Proficiency in relevant computer packages (MS Office) and software packages.
- Excellent attention to detail and numerate accuracy.
- Professionally and effectively, and in accordance with specific policies and procedures, administer and manage portfolio in respect of:
o Processing of internal & external written and telephonic communications.
o Formulation of monthly Technical Services reports, task briefs and expenditure applications.
- Effectively utilize, control computer software programs essential for the professional management of building assets, repairs, and maintenance operating costs
- Professional and efficient utilization of internal & external human resources by;
o Attendance and full participation in the following;? Property Management meetings
? Development Project meetings
? Service Provider liaison meetings
? Internal and external training courses & seminars
? Services Management Meetingso Professional and efficient application of human resource and industrial relations procedures and principles (Labour Relations Act)
- Implementation and utilization of client's Policies and Procedures, Technical Specifications and Terms and Conditions of Contract documentation
- Procurement - implement and manage the procurement process on National bases.
- Co-ordinate and manage the auditing process on the various clients' portfolios.
- Submit tenders for new business.• Compile and submit proposals for new business.
- Control and manage documentation handover for New Developments / upgrades.
- Manage, document, and record all electrical compliance Certificates for the respective portfolios and file all original certificates.
- To ensure that major expenses are effected as per budgeted date to avoid variances and to keep working budgets up to date.
- General correspondence to keep Centre Management, Property Managers, Building Staff and Tenants informed of work to be affected.
- To ensure that contracted services and work are effected as per service agreement.
- Provide Asset Managers, senior Property, Regional and Asset managers with related reports when required.
- Attend monthly Portfolio meetings with GM and Asset Managers as to report on variations.
- Assist Property Services Manager and Building Staff with day-to-day maintenance related problems experience at the properties.
- To comply with the Company Procurement Policy and other policies.
- To assist the General Manager with services contract audits on an annual basis or as required or requested.
- To assist the General Manager in the compilation of expense schedules, ops cost schedules, and national rates.
- To ensure that office and building staff shortfalls with regards to training, performance and quality of work is continuously noted and discussed with the General Manager
- Assist the General Manager with professional, efficient and accurate formulation, management and control of financial budgets and budget expenditure in accordance with Policies & Procedures in respect of;
o Annual evaluation and updating of planned maintenance budgets.
o Planning, controlling and management of approved budgets in respect of:
o Repairs & maintenance budget and expenditures
o Planned maintenance budgets.
o Facilities Management cost allocation and recovery and budgeting
o Order and invoice expediting, approval & ongoing communication.
o Accurate evaluation & adjudication of Tenders/Quotations.
- Application of Expenditure & Authority Limits Procedures and Policies for various clients.
- Provide the Eris development department with Operating Cost Budgets for new developments.
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o Effective involvement and participation in new developments, revamps, TI's, inspections, handovers, etc. as requested/ required by development/Property Departments
o Daily and timeous liaison and feedback to all Customers in respect of deficiencies, scope of work, service requests, plant performance, etc.
- The provision of competent Services support to all external customers and service Providers in respect of:
o Effective & timeous liaison with Service Providers in order to ensure, on and off-site, query resolution and the rendering of the best service.
o Fair and equitable utilisation of Service Providers in terms of Eris Properties' Policies and Procedures.
o Effective liaison with local authorities & Government Departments, on and off-site.Maintenance of Building Assets:In accordance with each building asset's official investment strategy and Eris's minimum benchmarks, maintain buildings efficiently, effectively, and financially optimally in respect of:o All mechanical, plant, machinery, and equipment
o All HT and LT electrical reticulation & related equipment and machinery.
o All aspects of civil & structural elements of the building asset fabric.
o All electronic security access & fire control systems and associated plant, machinery, and equipment.
o All garden reticulation equipment & associated plant and machinery
o All lifting equipment, lifts, escalators & passenger conveyors and associated electrical reticulation, plant, machinery, and equipment.
o Conduct annual building condition audits on all triple-Net buildings in the portfolio.
o Carry out building due diligenceBusiness:
- Very strong communication skills.
- Innovative thinking and ability to follow process.
- Dynamic and enthusiastic.
- The ability to interact professionally with tenants and landlord.
- Competent time management skills.
- Be deadline driven.
- Transparency.
- Reliability.
- Positive Attitude and highly motivated.
- Lead by example.
- Assertive and effective communication.
- Sensitive to client and staff requirements and problems.
- Ability to create a professional office environment.
- Organization and planning skills.
- Demonstrate strong moral values, empathy, passion, career aspirations, and positive living