Team Leader - Debt Collections
Danté Personnel Recruitment
- Roodepoort, Johannesburg
- Permanent
- Full-time
- Grade 12/Matric
- 5 years’ experience in debt collection as a team leader
- Ability to work in a team
- Proper time management and ability to work under pressure and preparedness to work overtime, when required
- Able to work and thrive in a high-stress and fast paced environment
- Encumbant must have experience within government sector for debt collection, added advantage - experience with municipalities
- To analyze unsatisfactory items and implement action plans
- Ensure all deadlines are met
- Analyse and document for quality assurance
- To work closely with the supervisor to ensure the collection team have sufficient phone coverage in relation to requests for leave and any schedule changes
- Meet and exceed all targets
- Conduct telephone monitoring and dialer couching sessions to ensure efficient collections
- Ensure all policies are adhered to
- Ensure that reports to clients are produced in a concise and accurate format
- Review delinquent accounts and develop strategies to ensure successful collections
- Good communication skills (written & verbal), attention to details and good interpersonal relations
- Ability to meet deadlines
- Ability to motivate and manage consultants
- Good planning and organizational skills
Apply via our websiteIf you do not hear from us within 5 days, please accept that your application was unsuccessful