Online Retail Key Account Manager

• Team Leadership: Lead and motivate a team of sales associates, fostering a culture of success and ensuring the team consistently meets and exceeds sales goals.
• Inventory Management: Oversee inventory levels in online and retail stores, ensuring optimal product availability, and strategically managing stock turnover.
• Customer Service Excellence: Ensure exceptional customer service is provided across both online and physical retail environments, addressing inquiries promptly and resolving issues to enhance customer satisfaction.
• Sales Performance Analysis: Monitor sales performance, analyse data and generate reports to identify trends and opportunities, contributing to informed decision-making.
• Merchandising Collaboration: Collaborate closely with the merchandising team to create compelling product displays and impactful promotional campaigns that drive sales.
• Regulatory Compliance: Ensure compliance with all retail and online sales regulations, including labelling and licensing requirements, to uphold legal standards.

• Strong Leadership and team management skills
• Excellent communication and interpersonal skills
• Analytical mindset with proficiency in data analysis tools
• Knowledge of online sales platforms and retail operations
• Bachelor's Degree in Business, Marketing or a related field (preferred).

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