Refrigeration Service Manager
Jobs2Day
- Port Elizabeth, Eastern Cape
- Permanent
- Full-time
- Supervise a team of refrigeration technicians, providing guidance, training, and performance evaluations.
- Develop and maintain a high-performing team, fostering a positive work environment and promoting teamwork.
- Assign and schedule service calls to technicians, ensuring efficient use of resources and timely completion of tasks.
- Monitor technician performance, productivity, and adherence to quality standards.
- Service Operations:
- Oversee the day-to-day operations of the service department, ensuring smooth workflow and timely completion of service requests.
- Coordinate with customers to schedule service appointments and communicate service updates.
- Ensure service orders are accurately documented, including detailed descriptions of work performed and parts used.
- Review service reports and invoices for accuracy, completeness, and adherence to company policies.
- Customer Service:
- Serve as the main point of contact for escalated customer inquiries or complaints, resolving issues promptly and ensuring customer satisfaction.
- Develop and maintain strong customer relationships, ensuring repeat business and positive referrals.
- Continuously monitor customer feedback and implement strategies to improve service quality and exceed customer expectations.
- Technical Expertise:
- Possess a strong understanding of air-conditioning systems and their components.
- Provide technical guidance and support to technicians, assisting with complex service issues and troubleshooting.
- Stay updated with industry trends, technological advancements, and best practices in air-conditioning service and maintenance.
- Quality Control and Safety:
- Implement and enforce quality control standards, ensuring that all service activities meet or exceed industry standards and customer expectations.
- Monitor compliance with safety protocols, ensuring a safe working environment for technicians and customers.
- Conduct regular inspections to assess service quality, identify areas for improvement, and implement corrective actions.
- High school diploma or equivalent; technical degree or certification in refrigeration preferred.
- Proven experience in a similar managerial role.
- Strong technical knowledge of refrigeration systems, components, and repair techniques.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage and motivate a team effectively.
- Strong problem-solving and decision-making abilities.
- Customer-centric mindset with a strong focus on customer satisfaction.
- Proficient computer skills and familiarity with service management software.
- Valid driver's license and clean driving record.
- Experience and qualifications within the refrigeration industry
- Mechanical Engineering degree with:
- Refrigeration industry experience
- Mechanical engineering / Construction industry experience