Client Care Consultant (Media and Printing)
AtripleA Recruitment & Temps
- Pretoria, Gauteng
- R7,000 per month
- Permanent
- Full-time
Client Care Consultant
7000Our client in the Media and Printing industry is looking to hire a Client Care Consultant.Responsibilities
- To uphold the brand and the perception of the brand in the market by ensuring a consistent high-quality customer experience
- Ensure all operational protocols are always adhered to.
- Identifying opportunities to improve the service process and customer experience.
- Handle challenging customers in a highly pressurized environment.
- Ensure SLA, ring time and abandoned rate within agreed norms.
- Capturing all customer interactions whether from email or telephonic on the Company CRM system
- Matric/ Diploma
- 2-3 years previous experience in a Call Centre environment in sales or on-line support
- Understanding of contact centre environment and technology
- Preferably have a similar background such as Company or photography in general.
- Fully bilingual in English and Afrikaans in both verbal and written communication.
- Computer literate
- Conflict management
- Quality & customer focused.
- Influencing and persuading
- Overcoming objections and be assertive
- Team player & can work independently.
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