Operations Manager- PIPELINE POSITION - Cape TownFull job descriptionAbout UsTsebo Facilities Solution is looking for a Operations Manager to provide managerial and supervisory direction with regard to service delivery in order to ensure maximum customer satisfaction. To ensure service delivery is aligned to the output specifications pertained in the PPP Agreement.As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.Duties & ResponsibilitiesOperational Delivery:Assisting in establishing a client's requirements and undertaking feasibility studies;Performing risk and value management and cost control;Advising on procurement strategy;Identifying, analysing and developing responses to commercial risks;Developing knowledge relevant to contract conditions and their applications;Maintaining awareness of the different building contracts / agreements in current use;Manage all engineering projects (HVAC , Fire , Electrical);Engage suppliers for quotations and negotiate terms of contracts / agreements;Validating of quantities quoted;Ensure works are conducted according to the Scope of works / specification and sign off all works;Analysing outcomes and writing detailed progress reports;Valuing completed work and arranging payments;Preparation and submission of annual capital expenses plan;Monitoring of expenditure against capital expenses plan;Providing advice on contractual claims;Ensure proper handover of documentation to the relevant recipients;Day to day management of the contract administrators;Ensure purchase order process is managed efficiently from the preparation of purchase requisitions to receipt of invoices;Establishing and operating cost and financial control systems;Undertaking costs analysis for repair and maintenance project work;Prepare Service level agreements for contractors and monitor their performance against the service level agreements;Skills and CompetenciesHuman Resource management and IR skillsEffective contractor/third party management skillsNegotiating skillsTime Management skillsExcellent oral and written communication skillsSupplier/Sub-Contractor managementHospitality and customer centricityPeople Management skillsLeadership skillsProject Management skillsPresentation skillsGood understanding of SLA’s and Management contractsAdaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment.'Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyaltyCommunication: Clearly conveying information and in a manner that helps them understand and retain the message.Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals.Energy: Consistently maintaining high levels of productivity; sustaining long working hours when necessary.Impact: Must be professional, punctual and reliable.Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently.Quality Orientation: Accomplishing tasks by considering all areas involved, paying attention to detail.Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasksSafety Awareness: Being aware of conditions that affect employee safety.QualificationsMatric – and -Construction and/or Facilities Management Diploma or Degree or equivalentComputer literate on MS Office packages – MS Word, Outlook, ExcelProject management degreeProfessional Project Management Registration (PMP or Prince 2)At least 7 years of experience in Project Management and Construction Management5 - 10 years practical technical and engineering experience in a Facilities Management or similar environmentCandidate must have a strong technical background and have good management and leadership skills
