High-End Consumer Product Repairs Administrator Specialist
Rory Mackie & Associates
- Johannesburg, Gauteng
- Permanent
- Full-time
- Oversee and manage repair incidences that occur within our client’s business
- Walk-ins
- E-mails
- Manage job cards from start to finish
- Technician follow ups
- Customer support
- Tech statements
- Filing
- Storeroom management
- Courier management
- Quote management
- Open Order Management
- Be able to execute quickly and move resources to achieve ad hoc short term requirements
- Provide a high quality level of service, looking after Global technology and Consumer brands
- Manage stock requirements at all stages of the process, as required
- Matric
- Customer service orientation – wanting to go the extra mile to ensure brand loyalty and customer satisfaction
- Demonstrated ability to work on multiple initiatives at the same time in the retail and FMCG environment
- A minimum of 3 years’ experience in managing customer services and repairs
- SAP Business One experience an advantage
- Advance Computer literacy skills