Stay Specialist
Finovate People
- Stellenbosch, Western Cape
- R20,000-25,000 per month
- Permanent
- Full-time
- Booking accommodations for travel agents simultaneously ensuring accuracy and timeliness
- Assisting travel agents in selecting suitable accommodations based on their clients' preferences and requirements.
- Perform mathematical calculations related to bookings (for example: rates, taxes, commissions)
- Provide excellent customer service by addressing inquiries, resolving issues, and offering recommendations.
- Maintain organized records of bookings, client information, and correspondence.
- Collaborate with the Reservations Team to ensure smooth operations and effective communication.
- Stay current with industry trends, destination information, and accommodation options.
- Participate in training sessions to enhance skills and knowledge in the travel and hospitality industry.
- Matric qualification with a minimum average of 65% (math skills are essential).
- Previous experience in customer service is preferred.
- Excellent empathy and interpersonal skills.
- Strong verbal and written communication abilities.
- Exceptional organizational skills and detail orientated.
- Ability to multitask and work efficiently in a fast-paced environment.
- Service-oriented mindset with a focus on delivering exceptional experiences to clients.
- Flexible to work Monday to Friday, within designated shifts.
- Availability for after-hours emergency line rotation (one week every ten weeks)
- Computer literate and knowledge of relevant software applications.