Store Manager - East LondonFull job descriptionSurgo (PTY) Ltd. has partnered with one of South Africa’s fastest-growing pharmaceutical retail groups with operations in South Africa, Botswana and Namibia. The group was founded in 1978 and has its’ Head Office based in Midrand, Johannesburg.Our client has since grown to over 200 stores to date, employing over 18 500 full-time and part-time employees and is now looking to recruit a Store Manager to join their team in Beacon Bay, East London .Do you have what it takes to be a Store Manager?Job Purpose:Be responsible for the overall store profitability. Ensure compliance with the brand values of the company in all aspects in store. Managementof key store operating pillars, with includes but not limited to:Brand visual strategies, corporate identity, and promotional executionAbove expectation delivery of customer serviceOperational compliance and execution of all company policies and processes within the store environmentTraining, mentoring, and exercising of leadership over the entire store workforceResponsibilities:Financial ManagementAssist with the Budget preparation and maintenance within the storeAllocate store funds and defining financial objectivesMaintain statistical and financial recordsResponsible for all banking functions related to the store including making bank deposits, filling change requirements, etc. including all cash held on siteOptimise the store's profitabilityParticipate in daily operational and sales activities to achieve customer service and business growth objectivesOversee pricing and stock controlEnsure all expense related items are controlled and managed within budgetEnsure all expense related stock is adjusted to the correct GL accounts monthlyEnsure the ordering and monitoring of expense related items within the storeStock and Inventory ManagementTotal management of store inventory, including but limited to planning, implementation, investigation and reporting on all store inventory countsManage and ensure the daily ordering of stock and maintain correct stock levelsOversee the preparation, coordination and management of stock takes on a Bi-annual basisOversee the management the store shrinkage, stock flow to the floor and consumables expense within store targetsAnalyse and interpret trends to facilitate planningOversee the Investigation of negative GP values in the store and take appropriate actions to identify and rectify controllable errorsInvestigate and verify manual purchases processed against the business unitMinimise, investigate, correct, and report on business unit negative stock on handMinimise, investigate, and report on business unit dormant stockAnalyse dormant stock reports for heads of department to investigate and rectifyEnsure the physical stock in all storage locations balances with the inventory ledger in SAPDaily management of out-of-stock, to ensure maximum stock on the shelvesManage goods in transit as directed by standard operating procedureSales TargetsEnsure store achieves set sales targets, including but not limited to health, beauty and FMCGWork closely with all head of departments to ensure targets are metEnsure promotions are effectively executedCoordinate with other stores to share knowledge, plan promotional activities, or achieve goalsMaintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doingDetermine all profit and sales objectives and design effective strategies to always maintain inventory levels and manage all work according to store policies and proceduresPropose innovative ideas to senior management to increase market shareDevelop business strategies to raise our customers’ pool, expand store traffic, and optimise profitabilityMerchandisingTake personal responsibility to ensure that all merchandisers adhere to Merchandising standardsEnsure that Promotional stock and Displays are planned, implemented, and maintained at least 24 hours before promotions breakAdhere to all labelling, pricing and layout standards and ensure that merchandisers adhere to these standardsApprove promotional materials and displaysMaintain outstanding store condition and visual merchandising standardsPlan and implement shop merchandising, layout, and the customer traffic flow as to maximise sales, customer satisfaction, appearance, and brand imageCash Office and Point of Sale OperationsTake complete control and manage the store cash resources, daily takings and banking in compliance with company operating proceduresManage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormantEnsure balancing of floats and manage all store float discrepanciesReview the reconciliation of daily takings to turnover to ensure it balancesEnsure transaction integrity throughout the branch by effective monitoring, implementation, and evaluation of adherence of company internal control proceduresEnsure the accuracy and completeness of branch transactionsManage cashier service levels and cashier productivity ratesControl overtime and casual spendSign off and investigation of run ends dailyFollow of cash collections procedures as detailed in the standard operating proceduresManage price overrides to ensure it is kept to a minimumCustomer ServiceEntirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and proceduresResolve customer problems in a timely mannerAddress customer and employee satisfaction issues promptly and in personDevelop professional relationships with all customer contactsEnsure high levels of customer’s satisfaction through excellent serviceEnsure that staff follows company policies and procedures as detailed in the standard operating proceduresEnsure that the customer request system is operational and actioned dailyEnsure the accurate manual processing of points to customer accountsReport and encourage new loyalty signups continuouslyTeam ManagementManage and facilitate human resource processes, submissions, and documentation for the entire business unit in compliance with standard operating proceduresManage store personnel including guiding and supporting them with training, mentoring and developmentsMonitor, evaluating, and coaching performance; staffing, scheduling, prioritising and delegating tasksEnsure that employees receive planned training and request feedback from employees whom attended trainingManage the performance management process and ensure that personal development plans are adhered toTake total ownership of the workforce management system (KRONOS) within the business units, including master data management and transactional managementEnsure the implementation and execution of the company’s performance management system, as directed by company policyManage the day-to-day Human Recourse administration including but not limited to leave, hours of work and schedulingEquip and grow employees and junior management into more senior positionsEffectively convey knowledge to your teamGeneralThe Housekeeping must be in accordance with company standards. Make sure that your workstation is always clean and tidyAdhere to Policies and Standard Operating ProceduresAdhere to Health and Safety rules and regulationsAdhere to company uniform and personal appearance policyQualification, Experience and Requirements :Grade 12Minimum of 5 years’ Retail Store Management experience.Diploma or Advanced Certificate in Management or BCom Degree, Retail Management Diploma or relevant Commercial qualification (Advantage)Minimum 2 years’ experience in Unisolv / SAP / QlikviewPrevious experience with Kronos (Advantage)SA IDClear Credit and Criminal recordsValid Driver's license and own reliable transportSalary: Market related based on level of experienceWorking Hours: Retail working hoursLocation: Beacon Bay, East LondonShould you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202387 subject heading or email body.Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
