Food Service Manager

• Supervise the comprehensive meal and beverage service, with support from waiter staff, across both the clubhouse and healthcare facilities.
• Ensure all meal reservations are efficiently recorded and managed.
• Organise seating arrangements for residents in the clubhouse dining area during meal service.
• Oversee and contribute to ad hoc beverage service, including special occasion cocktail preparation.
• Provide attentive wine service during lunchtime service.
• Manage the execution of afternoon tea and cake service within the dining room.
• Support and collaborate with the bar staff during designated shifts at the dining room bar.
• Facilitate the daily cash reconciliation process for the bar and coffee shop.
• Coordinate and supervise waiter service at the coffee shop.
• Ensure that accurate billing procedures for all orders are followed diligently.
• Maintain a safe and hygienic working environment in accordance with company standards.
• Set Up for Mealtime and Service:

• Check on setting of tables, cleanliness of cutlery, crockery, and glassware on all tables.
• Ensure all tables has bowl of ice as requested
• Meet and greet residents.
• Complete daily reports regarding any complaints and compliments
• Events:

• Support the Village Manager in organizing and arranging setups for dining room events, including themed and special lunches.
• Welcome and assist residents upon their arrival at the function.
• Aid in the setup and breakdown process for events held in the activity centre.

• Ensure the patio umbrellas are opened during favourable weather conditions and properly folded at the conclusion of each day.
• Daily Checks:
• Conduct daily inspections of all clubhouse equipment and lighting fixtures, promptly reporting any irregularities to the Village Manager or Maintenance Manager.
• Activate television sets and initiate background music during designated meal periods.
• Switching on lights in the clubhouse area each morning.
• Activate the air conditioning system and verify that it is adjusted to the appropriate temperature setting.
• Notify the Estate or Maintenance Manager of any discrepancies in housekeeping standards or anomalies that require attention.
• Staff Management:
• Manage the scheduling and rostering of all Waiters, ensuring adequate coverage for shifts.
• Coordinate standby and replacement arrangements for Waiters as needed.
• Verify and approve all Waiter hours monthly, including clocking’s.
• Handling customer complaints and compliments.
• Ensure comprehensive training and understanding of company policies and procedures among all staff members.
• Working Hours:
• Required to work 16.25 shifts per month, according to the roster. Normal working days are Mondays to Sundays from 07h00 - 19h00.

• Tertiary qualification in Hospitality advantageous.
• Proven experience in the hospitality industry and/or similar environment
• Knowledge of serving etiquette and basic wine knowledge
• Skills and attributes:
• Exceptional leadership and interpersonal skills.
• Excellent organisational and time management skill.
• Customer-centric mindset with a dedication to exceeding expectations.
• Has a strong ability and willingness to train, mentor, manage and continually improve staff performance.
• Comprehensive knowledge of current leading culinary trends.
• Ability to implement and manage procedures.
• Computer proficiency.
• Well-spoken and presented.
• Specific Requirements:
• Clear health record.
• Clear criminal record.
• Clear credit record.
• Contactable references.

• R15 000 per month dependent on qualifications & experience.

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