Technical Trainer - Banking 6 Month

• Contribute to Business Unit savings through effective management of cost, time and quality
• Display operational confidentiality by ensuring compliance to relevant standards and policies
• Respond to and ensure detailed feedback and updates to clients and internal stakeholders on queries
• Improve and maintain client service by operating according to optimal capacity
• Find innovative and workable solutions to assist both internal and external stakeholders according to their specific requirements.
• Establish and maintain client relations and satisfaction against agreed to standards and timeframes
• To troubleshoot and where possible, remedy any computer related conflicts in order for the client to be able to transact
• Deliver quality output by efficiently and effectively adhering to all processes.
• Manage workflows via systems which include Siebel, Nitro and Imali
• Install electronic banking profiles for client
• Train clients on electronic banking profile
• Resolve client technical queries on electronic banking products as per agreed standard timeframes
• Resolve client training queries on electronic banking products
• Update MIS daily (log sheets, exception reports and utilisation reports)
• Conduct client courtesy calls, live runs and follow ups
• Use your discretion to prioritise urgent client queries
• Train clients on cash product suites
• Limit risk exposure by adhering to processes and procedures
• Manage cost awareness and control through efficient usage of office resources (stationery, cell phones and printing resources)
• Accurate record keeping on all travel claims
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

• Matric / Grade 12 / National Senior Certificate

• Advanced experience in contact centre specific technologies and data sets" "Capturing data
• Providing technical support
• Conducting training
• Contact Centre Environment
• Customer Relationship Manager
• • Building Trusting Relationships •
• High-Impact Communication •
• Marshaling Resources •
• Sales Disposition •
• Sustaining Customer Satisfaction

• Business etiquette
• Communication & Presentation skills
• Client service principles
• Computer Literacy
• Conducting root cause analysis
• Electronic banking systems
• Product Knowledge
• Operating Systems
• Workflow management
• Basic computer concepts

• Building Customer Loyalty
• Communication
• Applied Learning
• Managing Work
• Quality Orientation
• Technical/Professional Knowledge and Skills

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