Logistics Controller
- Port Elizabeth, Eastern Cape
- Permanent
- Full-time
- Receive request for quotation and attend to within mandated turnaround time/escalate to tenders’ department where required.
- Receive orders for ready-mix concrete from customers, ensuring to include concrete specifications, quantities, and delivery locations, special instructions, etc.
- Coordinate with the operational team ensuring timely fulfillment of customer orders.
- Communicate with customers to confirm order details, delivery schedules, and any challenges experienced.
- Dispatch and Routing:
- Plan and optimize delivery for ready-mix concrete trucks based on order locations, traffic conditions, and truck/plant capacities.
- Monitor truck movements and obtain/provide real-time updates from dispatchers/ to customers and project stakeholders regarding delivery status.
- Customer Service:
- Serve as the primary point of contact for customers regarding concrete orders, delivery inquiries, and scheduling changes.
- Resolve customer complaints or issues related to delivery delays, product quality, or service discrepancies in a timely and professional manner, by escalating to the appropriate department head and ensuring close out within the acceptable timeframes.
- Build and maintain positive relationships with customers, contractors, and project managers to enhance customer satisfaction and loyalty.
- Raw Material Management:
- Monitor inventory levels of raw materials, aggregates, and cement to ensure adequate supply for concrete production.
- Coordinate with suppliers to replenish inventory as needed and optimize inventory levels
- Male/Female, between ages of 30-50
- Physically fit and healthy
- Matric
- Relevant tertiary qualification advantageous, but not mandatory
- Valid drivers license within own car
- At least 5 years’ experience in logistics coordination, preferably within the ready-mix concrete/Construction industry
- Strong organizational and planning skills, with the ability to prioritize tasks and manage multiple priorities simultaneously
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, drivers, and customers
- Familiarity with concrete production processes, and the logistics related thereto
- Proficiency in Microsoft Office
- After hour and weekend work will be required where orders are placed during this time
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