Collections Agent : Inbound

Tenacity Financial Services

Western Cape
Permanent
Full-time

1 month ago

Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation skills, we want to hear from you!DescriptionJOB PURPOSETenacity would like to invite suitable candidates to apply for Collections Agent position.The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.Main Activities:

Dealing with outbound calls
To rehabilitate accounts in an efficient and professional manner
To advise customers on product, legislative and account related queries
To achieve customer satisfaction at all times
To action customer instructions in an efficient and timorous manner
To action administrative requirements related to customer account management

Payment Negotiations

Negotiate payments from customers following the call script within dialler time
Advising customers of their arrear status and making suitable payment arrangements within the set guidelines to achieve a payment target
To rehabilitate and educate customers with regards to their payment profile
Prevent account roll forward, reduce account balance in the respective service

Adherence

Adhere to workforce schedule i.e. lunch and body breaks
Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business

RequirementsExperience

Must have at least 18 months Collections experience in the call centre environment

Qualification

Grade 12

Functional Knowledge and Skills

Software: Must be efficient in Account Management Debtor Systems
Excellent verbal & written communication skills
Strong problem solving and negotiation skills
Understanding of the Retail Credit Account Management business
Ability to work in a highly competitive and dynamic environment

Please note only shortlisted candidates will be contacted. Should you not receive a response within 14 days, please consider your application as unsuccessful. The company is committed to creating and maintaining an environment, which provides equal opportunities to all its employees, however, preference will be given to Affirmative Action applicants.No late submissions will be accepted.

Tenacity Financial Services

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