Automotive/Trailer, Aftersales & Repairs Manager

• Grade 12.
• A minimum of 5 years’ experience in service/parts departments of the automobile or trailer industries
• Code 08 Drivers License
• Knowledge of stock control systems would be an advantage.
• Time Management skills to meet required deadlines (essential)
• Reputation for building strong relationships.
• Team orientation.
• Problem solving mindset and ability to multitask in a fast-paced environment.
• Sound trailer technical and product knowledge.
• In-depth knowledge of sound customer satisfaction process
• Cost Analysis.
• Preparing of quotations
• Understanding of Basic Business operations and principals
• Trailer technical and product knowledge would be an advantage.

• Clients: Diagnose problems, prepare estimates for repairs and check if still in warranty.
• Liaising with customers in case of warranty issues.
• Offering customers a pre-assessment visit to confirm challenging problems.
• Following up on parts orders and promptly informing customers of any delays.
• Creating Repair Quotations and orders.
• Arranging booking reminders.
• Maintaining accurate customer information.
• Monitoring outstanding parts ordered and unpaid invoices.
• Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness’ and tidiness within the workplace.
• Coordinate Spare Parts activity to ensure parts availability to ensure service exchange and warranty parts procedures are adhered to.
• Manage the workshop facilities and HSE together with Safety Officer.
• Create working time schedules for work shifts based on Repairs Schedules.
• Attend to Daily and Weekly Workshop reporting to Directors, regarding WIP, Efficiency, Productivity, Debtors and Creditors.
• Processing of complaints and process major or complicated complaints.
• Participate in meetings with Key customers when required.
• Market and Communicate services solutions to existing and potential customers.
• Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives.
• Monitor the workshop’s pricing and discounts to ensure that they meet the established level.
• Feedback and focus on workshop results – Develop the workshop business by follow up budget, results, operational targets and taking measure in order, to achieve set targets.
• Manage and analyses the workshop’s running costs and expenditure budget.
• Regularly follow up service business and financial results.
• Set, monitor, maintain and follow up KPI’s as per Company procedures.
• Work with and handle applicable licenses for the workshop operations, monitor possible developments.
• Analyse current standards to identify and present opportunities for improvement of the workshop.
• Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.
• Oversee all Internal, Warrant, and on-site workshop and Staff.

Rakkgalakane Recruitment