Part Sales Team Leader

• Sell parts to repair the defect and meet the customer's needs, the first time. Ensure first quotation is correct.
• Listen to the customer's explanation and have a clear understanding of part of component location.
• Show interest in personal development and the willingness to learn more about the product. Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with.
• Personally manage work efficiency.
• Assist in keeping parts department clean and orderly.
• Ensure that all parts used are recorded on the job card.
• When working the parts counter, follows prescribed cash and credit processing procedures of the dealership. Processes orders, warranties, and new return merchandise as required at a point of sale.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Ensure that the correct items have been picked the first time.
• Always demonstrate an interest in growing the parts business.
• Assist with Parts Manager in merchandising displays.
• Controls showroom inventory to ensure maximum sales and customer satisfaction.

• Participate in all relevant training programs.
• Share your new knowledge with team as team lead.
• Take note to do personal learning and self-development.

• Minimize any risk of stock shortage/stock losses.
• All material handling tools, and equipment handled according to prescribed dealership standards.
• Access control procedures adhered to.

• You may be required from time to time by your manager to work outside of normal working hours to assist the stand-by technician with parts.
• Record all sales and/or customer transactions that occur.
• Ensure that all breakdown job cards (both electronic and manual) are properly loaded and parts recorded.

• Control orderliness and cleanliness.
• Ensure that all Health and Safety rules are adhered to at all times.

• Ensure a good working relationship with colleagues and peers.
• Take corrective action on out-of-line items.
• Proper adherence to company rules regarding the use of tool, special tools and company assets.
• Promote wellness and encourage confidence in job analysis and understanding within the team.

• Matric

• Minimum 3 years as a parts sales interpreter Team Lead.
• Experienced in all aspects of commercial vehicle parts and familiar with other OEM’s.

• Good people handling and leadership skills.
• Good communication skills.
• Good time management skills.
• Strong administrative skills.
• Advanced Excel knowledge will be an advantage.

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