Field Operations

• Servicing client’s needs:

• System Support - Monitor certain application systems and networks to ensure they function efficiently.
• Deliver a high standard of work.
• Implement our knowledge to the problem.
• Work together as a team to overcome the issue.
• Operational responsibilities:

• Implement and install production and non-production hardware and services within the data center.
• Network Installations.
• Break Fix installations.
• Using an asset management tool (Nlyte) to maintain and plan data center space.
• Supervising and coordinating a team of external 3rd party contractors.
• Respond to planned maintenance activities for plant and equipment
• Ensure that all subcontractors response and rectification times are met, and repairs are undertaken diligently, with due care, and without undue delay.
• Ensure a safe working environment.
• Constant communication with Management.
• Report and initiate actions to fix problems.
• Liaise with other support teams to ensure uptime maximization and delivery of high-quality services.
• Report items that require further work to the Manager.
• Mechanical Electrical infrastructure:

• Ensure the environmental system is up to date and functioning correctly.
• Responsible for daily checks of the environmental system and plant so that they work at optimum efficiency.
• Oversee mechanical and infrastructure maintenance and upgrades.
• Planned preventative maintenance:

• Assist with scheduled and preventative system maintenance to ensure computer systems/ networks are in good working order.
• Apply a high standard of work.
• Provide feedback to the Manager on how work is progressing.
• Discuss and implement new methods on how to improve work.
• Work together as a team.
• Record and log our actions.
• Documentation:

• Update processes, procedures, and knowledge base documentation.
• Implement policies to ensure work operations are carried out in an efficient and timely manner.

• Min: General business operations
• Ideal:

• Building maintenance knowledge.
• Understanding the importance of rules and regulations within the data centre environment.
• Understanding risk control.
• Fault finding and critical assessment of services.
• Broad understanding of Information technology within the data centres.
• Solid understanding of data centre services and infrastructure.
• Planning and managing data centre activities (installs, moves, and changes).
• Managing the subcontractors within the data centre space.
• 2 years experience within a Capitec IT environment.
• Proven experience in the Data Centre environment.

• Grade 12
• A+
• N+
• Soft Skills

• Fixed Term ContractÂ
• Location: Cape Town
• Work environment: Onsite (open plan office)
• Physical Demands: Sitting, Bending
• Travel: Own vehicle essential with a valid driver’s license

• At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. 
• Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. 
• By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions. 
• We encourage diversity and work culture; and Setting U up for Success! #SuuS

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