Regional Manager - StellenboschFull job descriptionPURPOSEThe Regional Manager takes ownership of several company owned and franchise stores located in the Stellenbosch, Paarl, Somerset and surrounding areas. The RM is also responsible for driving company policies and procedures, brand standards, monitoring the regions’ performance and managing staff productivity.JOB DUTIES AND RESPONSIBILITIESOPERATIONSConduct regular store stock audits within the regionManage and audit store Mystery shopper investigationsAnalyse the results of various store stock system reportsConduct daily store visits integrated with operational involvementHUMAN RESOURCESConduct new staff interviews and InductionInvestigate disciplinary matters, issue written warnings and coordinate hearings and dismissalsApply and motivate for employee accreditation, promotion and salary increasesCommunicate new joiners, absconsion, transfers, promotions and resignationsActively manage staff turnover in storesManage store rosters according to operational requirementsSubmit monthly payroll data for store/sPlan and coordinate store/s leave calendars according to operational requirementsConduct performance appraisals with staff as requiredTRAINING AND DEVELOPMENTPlan, co-ordinate and book staff training for the required modules and the training durationLiaise with the Training and Development department for in-store staff assessments to be conductedTake an active role in coaching and developing staff while building an energetic and performance driven teamFEEDBACKConduct monthly review meetings with the Operations Executive to discuss a regions performanceConduct monthly Franchisee meetings to discuss store performance and its operationsConduct weekly General Manager (GM) meetings to discuss action plans and audit Mystery shopper reviewsInvestigate, follow-up and feedback on customer complaints and complimentsConduct monthly Supplier meetingsFINANCIALSMonitor and analyse Cost of Sales in conjunction with admin reportingMonitor and manage store/s budgets and costsForecast staff costs according to the operational requirements and budget costsActively drive targets and incentivesMaintain profitability through increased sales and reduced costs while maintaining company operating standardsConduct daily spot cash-upsConduct day end cash-up and safe checksEnsure daily banking of store cashAnalyse and identify reporting information (predictions and forecasting)COMMUNICATIONEndorse and maintain vida standards and procedures as per the operations manualDrive product quality, both food and beverageDrive customer service, experience and satisfactionSTOCK CONTROLConduct daily stock-taking and inputting of stock with count sheets documented and filedEnsure daily invoice capturing in the storeMonitor stock usage/items sold and implement stock order and par levelsMonitor daily wastage levels according to financial requirementsREQUIREMENTS AND QUALIFICATIONSTertiary qualification in Retail Management / Operations Management or related qualification.Minimum of 3 - 5 years’ work experience in Hospitality, Retail, QSR or FMCG.Strong computer skills, including Microsoft Office proficiency and exposure to GAAP software.Strong interpersonal skills with the ability to build and maintain relationships.Ability to lead, coach, motivate and develop skills/ competencies in others.Methodical with solid planning, organising and time management skills.Strong interpersonal skills with the ability to build and maintain relationships with business partners.Effective written and verbal communication skills to engage with internal and external stakeholders.Accurate with high attention to detail and critical thinking ability to identify and foresee potential challenges.Analytical skills with effective problem-solving ability and sound decision-making ability.Solid planning, organising and time management skills to ensure efficient execution of tasks /projects.Strong data management and multitasking ability to manage high volumes of work in a fast-paced work environment.Ability to withstand pressure of multiple workloads and meet deadlines within a specified timeframe.Ability to work independently as well as within various teams to drive tasks / projects to completion.Forward your updated CV and qualifications to nuraans@caffe.co.zaJob Type: Full-timeExperience:Work: 3 years (Required)Application Deadline: 2024/03/31
