Trade Tested Technician (Forklift Tracking and Analytics Software)
Top Vitae Recruitment
- Port Elizabeth, Eastern Cape
- Permanent
- Full-time
- Matric, Grade 12 or equivalent qualification
- Trade test, 5 years + industry experience, STEP 1 technical competencies
- Minimum of 5-year work experience in the electrical field or similar industrial equipment environment
- Excellent electrical knowledge
- Ability to interpret and apply technical information
- Ability to read and interpret schematics, diagrams, operations manuals, and manufacturer’s specifications
- Ability to identify and correctly utilise relevant diagnostic equipment and specialised tools
- Ability to perform accurate diagnosis / troubleshooting
- Must be of sober habits, have high energy levels and general good health – must be declared fit for physical performance requirements of these tasks - physically able to carry, lift, and move heavy objects; must be able to stand and sit for long periods of time; must be able to bend, stretch, twist and reach with body, arms and/or legs.
- Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills; must be able to function effectively under pressure
- Strong focus on attention to detail and accuracy
- Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative; deadline and results orientated
- Trade test
- Code 8 driver's licence
- Valid forklift operator licence
- Ensure that customer and branch issues are resolved in a timely manner.
- Perform accurate diagnosis / trouble shooting in the event of system breakdowns to the equipment.
- Drive customer service excellence
- Drive customer service excellence (build and develop strong, loyal relationships with internal and external customers, foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers, ensure internal and external CSI targets are met, etc.)
- Ensure team contributions are focused to grow department in line with company requirements.
- Must be able to interpret fitment guides and instructions
- Must have strong ability to understand telematics systems
- Understanding the fundamental of the portal related to the telematics system is compulsory
- Deliver on customer expectations
- Ensure that customer and Branch issues are resolved in a timely manner.
- Monitor and advise on machine operational functionality on the web portal
- Visit customers to inspect quality of machines communicating to the portal
- Perform accurate diagnosis / trouble shooting in the event of breakdowns to the equipment.
- Ensuring data in the portal is correct and correctly added in respect to contact details, machine details and customer information
- Ensuring all telematics systems are active and always communicating
- Monitor and resolve warranty claims.
- Develop a high awareness of improvement opportunities throughout the workforce.
- Dedication to service excellence in every aspect of work carried out; strong focus on attention to detail and accuracy – must be thorough and careful about detail in completion of tasks
- Participative responsibility to grow department in line with company requirements
- Responsible for all administrative work related to key areas of responsibility
- Ability to function effectively in a group and add value to the team / environment; ability to develop constructive and cooperative working relationships with others and maintain it over a period
- Ability to work with little or no supervision; ability to manage own time and still complete tasks timeously; ability to work according to a set schedule; enthusiastic, self-motivated and can use own initiative
- Ability to work under pressure
- Ability to receive constructive criticism
- Maintain work area in clean and orderly condition
- Ability to understand and follow safety measures and precautions
- Excellent communication skills with people at all levels in an organisation – must be able to converse fluently and comfortably in English; must be able to read and write English
- Drive customer service excellence (build and develop strong, loyal relationships with internal and external customers, foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers, etc.)
- Ensure efforts and contributions are focused to grow the company’s skilled workforce in line with business objectives.
- Repair, service and maintain electric forklifts.
- Troubleshoot electrical faults on all material handling equipment.