Implementation Manager

Cape Town, Western Cape
Permanent
Full-time

25 days ago

At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.What We're Looking For:This individual, reporting to the Director, New Product Implementation, will be responsible for supporting implementation of new products/programs to meet business and revenue goals. The Manager will independently lead implementation for a portfolio of new program launches, managing internal and external relationships to ensure program success, and provide implementation support for more complex launches. They will also support enterprise-wide projects that support standardization, growth, and efficiency across implementation, and develop, maintain and promote New Partner Implementation resources.Responsibilities Include, But Are Not Limited To:

Project Management (45%)

Independently lead implementation for a portfolio of new program launches (up to "level two" complexity) across multiple university partners
Provide implementation support to senior team members and oversee phases of more complex launches
Define the project scope and objectives based on contractual obligations communicated by the business development team
Lead all aspects of implementation, including developing, maintaining, and driving the timeline, project plan, and stakeholder relationships
Manage and communicate project expectations to internal and external stakeholders across functional teams
On a consistent basis, provide project updates to internal and university stakeholders at all levels on implementation strategy, project progress, and timeline risks
Translate the needs of internal and external partners into technical specifications for systems design and develop business case when requirements fall outside of technical capabilities
Define operational processes needed to implement a sustainable product and support the program at all stages
Ensure deadlines are met, forecast risks, and assess and manage impacts of change to minimize risk to launch timing
Create and maintain documentation on program structure and all decisions made throughout the implementation period in order to ensure a smooth transition to program management
Stakeholder Management (35%)

Effectively matrix-manage a cross functional launch team of stakeholders across 2U (Revenue, Platform, Operations, Partnerships) and with University Partners to ensure overall success of program launches
Support partner relationships with the broader team in order to set a strong foundation for the partnership, escalate implementation blockers, and drive launch priorities
Navigate and influence university partner relationships to ensure clarity of project goals, timely delivery of university-owned milestones, and promote partner satisfaction
Effectively build and own internal relationships with cross-functional leaders at the Director level and below, and delegate project tasks to those individuals best positioned to execute
Work collaboratively with 20+ internal and external stakeholders to coordinate resources and ensure an on-time execution of new program/product launches
Identify and assess escalation points and collaborate efficiently with stakeholders to problem-solve and rapidly remove roadblocks
Work with the broader Business Development team to ensure program vision, design, and contractual obligations are effectively communicated across the teams and internal stakeholders
Process Development and Standardization (20%)

Support innovation-focused initiatives and team goals to address business and organizational needs at scale
Contribute to the standardization of processes and best practices
Support projects that improve internal processes across cross-functional teams and systems
Maintain and promote New Partner Implementation resources to ensure implementation processes and best practices are documented, accessible and utilized
Handle additional operational and administrative tasks as needed

Things That Should Be In Your Background:

Bachelor's degree required
4-6 years of experience in project management, operations, client management, program management; higher education, tech industry preferred
Strong project management skills essential
Excellent computer skills, coupled with the ability to quickly learn new software suites and functionality
Extraordinary organizational skills, attention to detail and ability to multitask
Demonstrated success with leading and managing multiple stakeholders and priorities in the absence of direct line authority
Excellent written and verbal communication skills, with the ability to work and contribute in a team environment
Strong working knowledge of Google Suite, Smartsheets or similar Project Management software, Lucidchart

Other Attributes That Will Help You In This Role:

Desire to work in a higher education environment and familiarity with navigating the landscape (preferred)
Confidence in decision-making and ability to lead people in order to achieve results (preferred)
Ability to think critically and identify potential issues before they arise (preferred)
Enthusiasm and the ability to quickly adapt and thrive in a fast-paced, changing environment (preferred)
Proactive attitude, not afraid to ask how you can help and propose new process ideas (preferred)
Experience working with Salesforce, JIRA, and Confluence or equivalent systems

Benefits & CultureOur global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you're excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us - and do work that makes a difference. #NoBackRowWe offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:

2 complimentary Getsmarter short courses per year
Subsidised medical aid with Discovery Health Medical Scheme
4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
Employee Assistance Program (EAP)
Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion StatementAt 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we've taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: .About 2U Inc. (NASDAQ: TWOU)For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings - from free courses to full degrees - and helping unlock human potential. To learn more: visit 2U.com.About edXedX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world's top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there - we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.Learn more at
#NoBackRowThe above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

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