Customer Service Specialist
Edwards Lifesciences
- Pretoria, Gauteng
- Permanent
- Full-time
- Responsible for order management during the whole process of order life cycle, order entering to JDE, checking the order.
- Based on customer request checking the availability of the inventory
- Follow up with the customer
- Backorder reporting
- Processing the orders of consignment stock
- Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
- Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
- Ship to creation and maintenance in address bookComplaint management:
- Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
- Coordination of FCA
- Additional office duties such as archiving and categorizing relevant documentsOther Responsibilities:
- Procurement system support(COUPA)
- Price File management
- Sales report support
- General assistance to Country Director on request.
- Assisting HR and other departments regarding office events.
- If applicable basic EDI administration
- May potentially act as a part of super-user network for JDE and SFDC
- Participation moderately complex one time projects aiming for improving the quality of service and effectiveness of customer service department
- May potentially act as a trainer and mentor of less experienced colleaguesWhat you’ll need (Required):University Bachelor Degree or equivalent3 years experience of previous Customer Service fieldExcellent customer service skills with ability to negotiate and resolve difficult situationsAdvanced computer skills including usage of MS Office SuiteGood written and verbal communication skills and interpersonal relationship skillsAvailability to work under pressureGood problem-solving and critical thinking skillsAbility to work effectively in a cross-functional team environmentAbility to manage confidential information with discretionAbility to build and maintain strong relationships across the organization to influence and achieve objectivesAbility to prioritize competing objectives in a fast paced environmentBasic organizational skillsAdhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/controlWhat else we look for (Preferred):Experience with an ERP software (e.g. JDE) preferredAbility to work in a fast paced environmentAvailability to travel for shorter period of time