National Key Account Manager - Emergency Care

• Responsible for the sales and key account management of the Stryker Emergency Care range of products, including maintaining and growing existing business and expanding of sales within the assigned territory.

• Scheduling and attending appointments with existing and potential customers; and sub-distributors.

• Demonstration of products to Clinical personnel.

• Achieving Sales Targets.

• Responsible for networking with and development of relationships with new customers and managing existing customers.

• Requesting and following up on quotations.

• General Administration associated with the position.

• Assisting and supporting technical services where needed.

• All activities to be recorded on Force Manager CRM.

• Responsible for workshops and various conferences as needed.

• Achieving and managing Sales budgeting per territory for the SBU.

• Effective implementation of tactical and strategic plan.

• Effective marketing activities, including congresses and customer workshops and educational events.

• Daily calls to customers and new prospects.

• Effective promotion of all products offered in this portfolio.

• Sales Knowledge to allow for effective selling of product features and benefits.

• Evaluation, analyses and report on Competitors’ products, drive strategies and driving appropriate business responses.

• In your product and marketing capacity establish a network with the stakeholders and Key Opinion Leaders.

• Build and maintain strong relations with all stakeholders, including customers, payers, government and employees in representing our full line of products and services.

• Attending to appointments with Customers and prospects.

• Gather customer requirements to ensure customer satisfaction.

• Assist when needed with Successful congresses and training workshops.

• Assist with Identifying the correct customers to attend product training to ensure an ROI.

• Manage relationships with all customers, prospects and key opinions leaders where needed.

• Maintain good relations and communication with internal customers i.e., Customer Services, Finance Department, Logistics and Management.

• Utilising customer profiling and mapping tools to grow product families according to customer need but in line with our business strategy and focus on products.

• Achieve monthly and quarterly sales budgets for the SBU.

• Achieve annual sales budgets per SBU.

• Assist where need to attend to Daily Ariba/Trade world, tender input and quote requests.

• Expense claims handed in on time as per the schedule received from Finance with correct cost allocations.

• Monthly reports to the Business Unit Manager submitted before 5th of the month.

• Weekly call reports and Weekly call planners to be recorder on Force Manager and to be sent to the Business Unit Manager.

• Compliance to regulatory SOP’s, SA Regulations and Code of Business Ethics.

• Maintain the Company’s ethical position.

• Effectively communicate and manage Company business conduct policies.

• Maintain a high level of motivation to ensure marketing function is well implemented.

• Preparation and conducting of presentations at Sales Consultants’- and management-meetings.

• Assist with product queries and/or technical/clinical application information.

• Identify and implement educational events for customers to achieve growth.

• Train new customers on the range of products as set out by your manager.

• Assist with Identifying workshops and educational events that will deliver a ROI and result in product growth.

• Participate in company business and sales meetings and provide input to management.

• Attend and assist when needed for planning of all congresses identified.

• Adhere to credit policies and procedures of the group.

• Maintain all administrative responsibilities associated with this position, monthly reporting on marketing activities.

• Ensure all product and marketing activities comply with legal and ethical standards.

• Managing all company expenses within the marketing budget provided.

• Adhere to any legal or medical requirements and inform management of changed requirements.

• Submit monthly report to senior management and record all activities on Force Manager CRM.

• Assist with Stock rotation and slow-moving identification and returns.

• Assist with input from the field on stock ordering and give feedback on stock requirements from the field.

• Management of demo equipment allocated to customers.

• Management of boot stock allocated to yourself and rotation of stock when needed to reduce unnecessary expiration of products.

• Give effective feedback to Management on Consignment stock.

• Grade 12 (NSC) is a minimum requirement

• A relevant degree or diploma is an advantage

• Project management and Sales experience an advantage

• Any medical-management or -marketing qualification would be a definite advantage

• Qualified Paramedic is a must for this role (alternatively, extensive experience with EMS)

• Previous Sales, Project management or similar role an advantage

• Previous Key Account Management experience needed;

• Knowledge of the target group of customers such as hospital groups and ambulance builders.

• Clinical and product knowledge will be a definite advantage;

• Existing relationships with customer base will be a definite advantage;

• Computer literacy and proficiency on MS Office, specifically Excel (level 2 at least) and MS Word is a requirement for this position;

• Advanced planning and organizational skills

• Excellent written & verbal communication skills

• Excellent interpersonal skills

• Negotiation skills

• Project management skills

• Knowledge of marketing analysis, practices, strategies, planning

• Strong analytical, organizational and decision-making skills

• Strong understanding of business and financial drivers

• Strong influencing skills to present new ideas promoting collaboration and generate buy-in

• Ability to work independently and as a team member, while using discretion in decision-making and sound judgment in problem solving

• Demonstrated follow-through, initiative, attention to detail and drive for continuous improvement

• High level of energy and stress tolerance required

• Ability to work well under pressure and maintain a positive, enthusiastic attitude

• High level of motivation and vision and results orientated

• Ability to work effectively in a team environment and build strong working relationships

• Ability to work in a fast-paced environment and meet deadlines

• Time management to be efficient

• Work Ethics

• Ability to travel extensively in the country and when needed to travel abroad

• Knowledge of the sales process that supports marketing activities, with the ability to understand & interpret customer needs using fact-finding to identify sales opportunities

• Proficient in Microsoft Office – especially Excel at an advanced level and PowerPoint and Outlook

• Integrity, responsive, high commitment

• Desire to win with a drive on results

• Strong leadership skills, a leader whose personal and professional behavior is aligned to the Group values.

• Preference will be given to a candidate residing in Gauteng.

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