Afrikaans speaking Inbound Customer Service Agent
mPower People Solutions
- Cape Town, Western Cape
- R8,000 per month
- Permanent
- Full-time
- Answer call and respond to customer requests
- Provide customers with product and service information
- Identify, research, and resolve customer issues using the in-house operating system
- Complete call logs and reports
- Assisting irate members and escalate when required to senior agents/team leader
- Ensure own productivity levels are maintained and quality standards are met at all times
- Performing daily administrative functions and accurately capturing required information to various CRM systems
- Adhere to and support Company policies and practices
- Ensure that cases are reviewed and actioned
- Monitor Average Handling Time in line with standards
- Adhere to work schedule / occupancy and monitoring work flow
- Ensure that SLA is adhered to and cases to be completed in agreed SLA times
- Maintain customer quality according to set standards and business process
- Ensure full compliance to business process, legislation and standard operating processes
- Manage zero financial risk in terms of agent errors and/or authorisations (zero errors)