Operations Manager
RTT
- Newcastle, KwaZulu-Natal
- Permanent
- Full-time
- Determines the required personnel.
- Determines the required fleet compliment.
- Ensures that discipline is maintained in the branch.
- Evaluates the performance of all personnel.
- Train personnel in roles and responsibilities.
- Maintains the appropriate records.
- Develops key personnel to function effectively and ensures adequate back-up and succession planning.
- Ensures compliance with the MCC requirements for SA Good Wholesaling Practice for Wholesalers as it applies to the distribution.
- Ensures compliance with RTT company policies and procedures for product transit or delivery.
- Assists with the implementation and maintenance of the Quality Management System (QMS).
- Complies with the requirements of the RTT Safety, Health and Environment (SHE) systems.
- Direct Loads
- Alcon Report
- Collections/Upliftment Report
- Consignment Search Report
- Exports Report
- Fridge Line Report On Verbal Conformance
- Incomplete Reports
- Same Day Report
- Undelivered Report
- Inbound Container Header Report
- Inbound Container Problems Report
- Outbound Container Problem Report
- Problem Trips Report
- Freight On Floor Report
- Tower Report
- SDX Report
- KPI Collections/Upliftment Report
- Direct Loads, optimises and manages the delivery, returns and customer services processes.
- Route Planning
- Vehicle Allocation and Utilization
- SLA / Service level management
- Vehicle departure time management
- Multiple Trip management
- Late Delivery management
- Cage Exception report management
- Delivery due date management
- Launch delivery management
- PDA delivery exception management
- All SOP relating to Drivers
- Managing trans-shipments
- Container ordering and placement
- Managing outgoing container inspections
- Manage container departure times
- Managing outgoing container problem reports
- Managing all SOP relating to the physical loading of containers and dispatching outbound containers
- Managing and training loading checkers and supervisors
- Collection report management
- Missed collection management
- Outstanding POD Management
- POD Quality Management
- IBT processing and dispatch management
- All SOP relating to driver de-briefing and pod accepting
- Returns management
- Loaded not assigned management / Assigned not loaded management
- De-briefer license management
- Endorse POD management
- Minimum 10 years’ experience supervising / managing RTT operations
- Must have experience and knowledge in managing RTT operational systems
- Must be willing to work night shift, weekends and Public Holidays
- SLE system knowledge
- Experience with customer service software, databases and CRM tools
- Must have the capability to plan, organise, control and perform under pressure
- Knowledge of relevant legal and regulatory requirements (In the case of distributing
- Ability to anticipate and solve problems
- Strong leadership abilities
- Must have a diverse personality and can communicate with staff members on all levels.
- Ability to foster and maintain relationships
- Positive and service-oriented attitude
- Ability to thrive in a fast-paced and high-pressured environment
- Planning and organisational skills
- Administration skills
- Decision making
- Presentation skills
- Analytical skills
- Problem solving skills
- Communication skills
- Deadline Driven
- Self-motivated
- Must have own transport
- Must be able to work long hours
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