GREEK ,ITALIAN, GERMAN Speaking Customer Service Agent
Tower Group
- Cape Town, Western Cape
- Permanent
- Full-time
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations
- Work on airline reservations systems & handle outbound voice calls, written correspondence & other
- Fully paid product and systems training provided.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call Centre environment
- Native level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level)
- We are targeting candidates located in South Africa
- Permanent residence permit/ South African ID holders preferred.
- VISA candidates will be considered for foreigners residing in South Africa.
- Excellent Computer literacy & technical skills
- No criminal record.
- Work from Home
Candidate must have fibre / stable ADSL internet connectivity.
Full time, Permanent contract: 40 hours per week; 8 hours per day (Part time employment may be
considered - minimum of 20 hours per week)
Working hours: Mon-Fri 08h00 - 19h00 including weekends (09h00-17h00). EU daylight savings will
apply. .
Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams/ Zoom.