Sales Administrator - ICT | Pretoria

• Effectively and timeously deal with telephone and email request for quotations.

• Ensure all quotations are followed up as and when necessary.

• Ensure all orders received are entered onto the system timeously and accurately and within customer credit terms and limits.

• Tactfully and timeously inform customers of overdue/Exceeded accounts as and when necessary.

• Liaise between warehouse/Logistics and customers to pr-actively and efficiently keep customers informed and updated on their order.

• Update Sales Order Follow Up sheet to ensure timeous and ongoing follow-up on all open Sales Orders until completed.

• Facilitate and oversee the credit note process.

• Determine and communicate customer back orders for items included on incoming orders/shipments.

• Timeously process and send out monthly recurring invoices for applicable services and/or customers

• Respond to email and telephonic enquiries within stipulated periods.

• Have a solid and foundational understanding and knowledge of the products in order confidently advise and assist customers.

• Ensure that the Sales Orders are complete and up to date on Acumatica.

• Ensure that the Credit Note are loaded and completed.

• Ensure that the Quotations are followed up and completed on Acumatica.

• Contact and build relationships with new customers.

• Maintain and agreed level of pr-active telephone contact with both existing and new customers.

• Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion.

• Customer Satisfaction Survey score of a least 4.5.

• Maximize sales by continually up selling and promoting promotions on all sales calls and emails.

• Achieve team and individual sales targets as set by Management Team within the agreed time scale.

• Meet and exceed the agreed specific performance objectives.

• Working hours 8h00 to 17h00, Monday to Friday.

• Semi-formal dress code.

• Reliable transport to and from the office

• Excellent language skills (English), both written and verbal

• Be patient and pay attention to client’s specific product requirement

• Always ensure that client’s product needs are met, as far as possible

• This is a permanent position, subject to a three-month probation period.

• During your employment you shall be obliged to carry out the lawful instructions of the Company faithfully and diligently and always use your best endeavours to promote the best interests of the Company.

• The company reserves the right to vary duties and responsibilities of the staff to suit the future needs of the business giving fair notice in writing.

• Duties must be performed faithfully, diligently and to the best of your abilities.

• Should the Company introduce new methods of working and/or innovative technology you will be required to co-operate with these changes adapting to new methods of working and/or technology and undergo training as the Company directs

• Matric

• Sales qualification – advantageous

• Experience in sales and sales administration – 3 years

• Experience in IT /Networking/Internet Industry beneficial

• Professional and confident in conduct and communication

• Telephone and email etiquette and manners

• Client-driven

• Attention to detail/thorough

• Time management and prioritisation

• Pro-active

• Good listener

• Analytical person

• Enthusiastic/willing to learn new things

SalesWorx